Reviews (99)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 6, 2023

RetentionX is a very useful app that plugs in seamlessly. We especially like what it can do around customer segmentation. The support that we've gotten when needed is excellent as well.

Pleasant State
Australia
Almost 2 years using the app
RetentionX replied February 9, 2023

Wow, thank you for the glowing review! Your use cases together with our customer segmentation capabilities are a great combination for innovative strategy implementations. Let's keep them coming!

January 16, 2024

Customer service is great. Very good at understanding our customer base and segmentation. Fantastic for reporting.

Frontier Pets
Australia
Almost 2 years using the app
RetentionX replied March 27, 2024

We are so glad to hear you're enjoying using RetentionX. Thank you for the review!

November 16, 2021

This app has a beautiful UI but more importantly, the detail and insights that it returns is unparalleled. One of our favorite features is the segmentation engine that can be used to slice and dice all the different reports to provide even deeper insights. At the end of the data, it's not about just getting more data, it's about showing insights around that data and that's what RetentionX does wonderfully for us.

The Beard Struggle
Canada
Almost 2 years using the app
October 24, 2022

RetentionX has been a wonderful addition to our marketing strategy. We've been able to narrow down our segments and their purchasing habits. In the first few months, we have already started to see an increase in click-through rates. Alexandra, our RetentionX representative, has been patience and very helpful in the implementation process. Highly recommend!

Navy Hair Care
United States
Almost 2 years using the app
RetentionX replied October 28, 2022

Wow, thank you for the kind review! It makes our day to hear that you are seeing first-hand the results of working with RetentionX, and you are enjoying working with us! We are happy to be working with the Navy Hair Care team :)

August 21, 2023

Brilliant product, excellent customer service and guidance on solutions. RX/Nadine won't just drop the software on you and run, they take the time to ensure it is being utilised for our max advantage. Our overall marketing has gotten a lot more visibility and has helped with an adjusted course instead of chasing flat ROAS that most digital marketing agencies will be limited to, if we were not feeding them the intel provided to us by RX.

Thank you Nadine and team RX :)

MAAP
Australia
Over 1 year using the app
RetentionX replied August 24, 2023

Thank you so much for your kind review! We are so happy you've had a great experience with RetentionX!

December 21, 2022

This app is great. The service team is also great. We had about three onboarding meetings and they were very accommodating and quite knowledgeable; both about the product and about how it works to help our company. Great experience all around thus far.

Tiber River
Canada
Over 1 year using the app
RetentionX replied February 9, 2023

Thank you for the glowing review! It's lovely to hear that you're enjoying working with our team during the onboarding - it's essential to set the basis for a great collaboration!

March 7, 2022

RetentionX has a wealth of data analysis which is easy to understand, use and apply to a variety of business needs. Being able to segment customers in so many different ways and then perform various analysis on those groups as well as compare different segments against one another is so helpful and RetentionX does it in such a simple way. Their customer support/service is amazing too - we always receive prompt responses and help. I highly recommend RetentionX to all marketers!

Honey Birdette AU
Australia
Over 1 year using the app
RetentionX replied March 8, 2022

Thank you so much for this awesome review! We love our segment builder, and it's amazing that you are getting so much value from it! Looking forward to working together to keep getting these amazing results.

October 25, 2022

Easy to use and super nice customer service. Helps to keep track on performance and operational key facts

Hey Marly
Germany
Over 1 year using the app
RetentionX replied October 28, 2022

Thank you so much! It's great to hear that you are enjoying working with our team & our platform - we are happy to collaborate with you!

January 26, 2022

This app is fantastic. The segmentation feature allows for customizable data exploration and the charts/UI are straightforward and simple which enables data exploration to be iterative and draw very strong conclusions.

Dermalogica
United States
Over 1 year using the app
RetentionX replied February 2, 2022

Thank you so much for this wonderful review!! We're thrilled to see that you love our Segmentation feature as much as we do. This is how you make your data actionable!

January 3, 2022

This app is great help to identify the most valuable customer cohorts and get deep customer insights.

Dermalogica DE
Germany
Over 1 year using the app