Retention X

Retention X

Reviews (110)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
    109
  • 1% of ratings are 4 stars
    1
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced analytics that improve customer retention and revenue growth. They value features like customer segmentation, LTV tracking, and cohort analysis for making informed decisions. Its Merchandise Optimization tool and integrations with platforms like Shopify, Meta, and Klaviyo streamline operations. The user-friendly interface and responsive support team, offering personalized onboarding and strategic advice, enhance its effectiveness.

Edited October 16, 2024

Really great app! It has a lot of useful functions and really helpful insights. The instruction videos are also fantastic to help the user understand how to combine reports to unlock deeper knowledge about consumer behavior and opportunities for growth. It was easy to install. We've tried some different CLV related apps in the past and this one works the best. Especially for a small business, the pricing for this app is really great and fair, so we definitely recommend this app! The customer service is also friendly and super fast.

The only thing we're missing (and for which we removed a star) that we've seen in other apps, is better historical data. It takes a while to build up useful data, especially when creating segments, and that is something we haven't found a good work-around for yet. Hoping that functionality will be improved as RetentionX continues to grow - but even without it, really happy we found this app!

LXMI
United States
12 months using the app
RetentionX replied April 9, 2024

Thank you for your thoughtful review! While you can view and analyze historical data throughout the platform, we currently do not offer retroactive LTV trends for segments, as we do not recreate the history of customer segment affiliations. Other tools may show historical LTV based on today's segment affiliation, which we believe would be incorrect since other customers were part of the segment in the past. We appreciate your feedback and we'll be sure to consider it for future updates.