Retex: Refunds & Returns

Let customers request returns and exchanges, and track each one from request to refund.

RETEX adds a returns and exchanges page to your store, for shops in any country. Customers find their order, pick items and a reason, and ask for a refund, store credit or an exchange. You approve each request in one place, email your return address and instructions, follow the parcel's tracking number, and finish with a refund, store credit or a replacement order. EU customers also get an electronic withdrawal button. Optional: prepaid return labels with UNISEND (LP Express) or InPost.

• Track every return and exchange from request to refund, with a full history
• Approve, then refund, give store credit or send a replacement order
• Returns page on your store in English, Lithuanian, Latvian, Estonian and Polish
• Electronic withdrawal button, with the date and time of each withdrawal kept
• Optional prepaid return labels with UNISEND (LP Express) or InPost