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Predict which customers are about to lapse and approve AI-drafted win-backs that bring them back.
Retrics analyzes your Shopify orders, customers, and products to show who is likely to reorder, who is slipping away, and who is most valuable. It groups customers by buying behavior — reorder timing, lapse risk, second-order likelihood, and lifetime value — and explains the reason behind each group. For each group it drafts ready-to-send reorder, win-back, and cross-sell messages you review and approve, and reports repeat-purchase trends by product, cohort, and time.
- Understands each customer’s reorder rhythm and next likely purchase.
- Identifies loyal customers and what they may need next.
- Scores lapse risk against each customer’s own buying cadence.
- Drafts personalized reorder, win-back, and cross-sell messages.
- Reveals product, cohort, LTV, and repeat-purchase trends.
Languages
English
Categories
Customer behavior
Marketing and sales
Pricing
Choose the plan that best fits your business.
Growth
$49 / month
Features
- Churn risk & reorder-date predictions
- Customer 360 with next-order forecast
- RFM, cohort & lifetime-value analytics
- AI-drafted retention messages
14-day free trial
Scale
$199 / month
Features
- Everything in Growth
- Email reorder & win-back campaigns
- SMS win-backs on reorder windows
- Klaviyo or verified-domain sending
14-day free trial
Concierge
$799 / month
Features
- Everything in Scale
- WhatsApp outreach to slipping buyers
- Loyalty, rewards & support insights
- White-glove onboarding & support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
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Support
App support provided by Retrics.
