Seel Worry‑Free Purchase
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Automate returns/exchanges and protect orders with real-time updates and comprehensive coverage.
Transform your post-purchase experience with Seel's complete solution for returns, exchanges, and order protection. Enable customers to easily submit returns through our Resolution Center with real-time order status updates. Boost sales with 7-day return protection and coverage for missing/damaged items. Perfect for merchants looking to reduce support workload and increase conversions. Handle everything from one dashboard - from returns to protection claims.
- Increase conversion and customer satisfaction with order protections
- Provide real-time order updates and protect your orders from shipping issues
- One-stop for your customers to return or report order issues
- Highlights
- Works with the latest themes
Languages
English
Works with
CheckoutCategories
Return options
Reviews (45)
No claim, I plan to uninstall your app, I pay hundreds of dollars every month, but there is no guarantee. No one responded after the sale. I didn't get any reply to my appeal, but I kept withholding money. Terrible.I've written ten emails to support them, and I haven't gotten any response. Their support services are terrible.
Hi,
I'm Henry, the Product Manager at Seel, and I personally want to address your concerns. I'm deeply concerned about your experience and apologize for the frustration you've encountered.
I've checked our support system and am unable to locate the ten emails you mentioned. This is unusual and concerning, as we prioritize responding to all merchant communications. There might be a technical issue preventing us from receiving your emails.
To ensure we can help you immediately:
1. Please email me directly at henry.zhou@seel.com
2. You can also reach our support team at merchant@seel.com
I'd like to understand the specific issues you're facing with claims and payments so we can resolve them promptly. Could you please provide:
- The claim details you're concerned about
- The approximate dates of your previous email attempts
We value your business and take pride in supporting our merchants. I will personally ensure your case receives immediate attention once we establish contact.
Best regards,
Henry
Product Manager, Seel
I can't get this app to stop charging my customers despite it being turned off and disconnected. Customer support is not helping either. User beware.
Seel has been great for my business. I sell products that aren't really appropriate to return once a customer has used them. For example, if they remove decals from the backing and install them before changing their mind and putting them back on the backing.... Previously customers would try to send those back to me for a refund. There's no way I could sell it to another customer so it would be a loss for me every time that happened. Now with Seel, I've been able to update my return policy so that returns are only available if the customer purchases the Seel Return Protection at checkout. AND, if someone does want to initiate a return, that's work I don't have to do anymore since it goes through Seel.
Just get this, hope this could assst with package issues
Overall, we've had a great experience using Seel and would recommend it to other vendors. The team is responsive and solution-oriented when facing any issues, and the process is straight forward.
Support
Seel can answer any questions you have about Seel Worry‑Free Purchase.
Resources
Launched
July 20, 2021
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy.
View personal data:
Customers, store owner, content providers
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
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Store owner
Name, email address, phone number, physical address
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Content providers
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, gift cards, store analytics, Online Store
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Edit customers
Browsing behavior or customer data
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Edit products
Inventory, products, or collections
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Edit orders
Draft orders, order fulfillments, all order details, returns, shipping information, merchant managed fulfillment, or order edits
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Edit gift cards
Gift cards
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Edit store analytics
Pixels
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Edit your Online Store
Theme, pages on your Online Store, or script tags in your Online Store
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Edit other data
Locations
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