Return Reserve

Let customers prepay for return shipping while you keep the funds to cover return label costs.

Run your own return shipping program without leaving Shopify. Customers add prepaid return shipping to eligible orders, and your store keeps the funds to help cover return labels. Set flat or percentage pricing, adjust fees by product tag, and choose automatic approvals or manual review. Manage return requests and customize customer emails from your Shopify admin, with control over your pricing, policies, and customer relationships.

• Offer prepaid return shipping and keep the funds to help cover return labels.
• Manage return requests and customer updates without leaving Shopify.
• Set flat or percentage pricing with custom fees by product tag.
• Choose automatic approvals or manual review with configurable return rules.
• Let customers request returns through a portal and receive branded email updates