ReturnWise Returns & Exchanges

ReturnWise Returns & Exchanges

Pricing
Free plan available. Usage charges apply. Free trial available.
Rating
0.0 (0 Reviews)

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Store credit with a bonus offered before a cash refund
  • Return portal: store credit with bonus, or original refund
  • AI drafts return rules from your policy for you to approve
  • Exchange flow: shopper spends return credit on new items
  • Store credit with a bonus offered before a cash refund
  • Return portal: store credit with bonus, or original refund
  • AI drafts return rules from your policy for you to approve
  • Exchange flow: shopper spends return credit on new items
  • Return queue with tracking, statuses, risk signals, payouts
  • Return rules: conditions and actions, first match wins

Self-serve return portal that offers exchanges or bonus store credit before a cash refund.

Shoppers open a return themselves — in a portal on your store or in Shopify customer accounts — and see an exchange or store credit, with an optional bonus, before a refund to the original payment. Set your return window, eligibility, restocking fees, and labels once; an AI assistant can draft your return rules from your policy, and the portal applies them. Your dashboard shows the refund value kept as credit. Paid plans add exchanges, bonus credit, rules, labels, photos, and restock.

Shoppers open a return themselves — in a portal on your store or in Shopify customer accounts — and see an exchange or store credit, with an optional bonus, before a refund to the original payment. Set your return window, eligibility, restocking fees, and labels once; an AI assistant can draft your return rules from your policy, and the portal applies them. Your dashboard shows the refund value kept as credit. Paid plans add exchanges, bonus credit, rules, labels, photos, and restock. more
  • Refund to store credit, with a bonus you set by rule to keep the revenue
  • Exchanges for a different size or color, or any product in your store
  • Return labels on your own Shippo, EasyPost, or ShipStation account
  • Returnless refunds under a value cap — refund without paying return shipping
  • Flag repeat returners, then hold or block their returns automatically

Languages

English

Works with

Categories

Return options

Return management

Estimate your monthly charges

Rounded up to the nearest dollar

Additional return

Per month 0

Pricing

Choose the plan that best fits your business.

Free

Free

Features

  • 5 returns per month
  • Store credit & original-payment refunds
  • Returns in Shopify customer accounts
  • Self-serve return portal (English)
  • Instant store credit on approval
  • Return tracking & status timeline

Starter

$14.99 / month

Plus usage charges

Features

  • 50 returns per month
  • Unlimited rules + AI policy drafting
  • Bonus store credit incentives
  • Same-product exchanges
  • Prepaid labels via your carrier account
  • Portal & emails in 8 languages
  • Photo uploads, restock & audit trail
  • Custom branding, no Return Wise footer

Usage

Cost per unit

Additional return

$0.40

14-day free trial

Growth

$49.99 / month

Plus usage charges

Features

  • 200 returns per month
  • Advanced rule conditions & actions
  • Abuse blocking, thresholds & alerts
  • Auto-offer labels: free/paid/self-ship
  • Rule-driven automatic refunds
  • Keep-it & returnless refund offers
  • Return & restocking fee rules
  • "Shop the store" exchanges + bonuses

Usage

Cost per unit

Additional return

$0.25

14-day free trial

Pro

$99.99 / month

Plus usage charges

Features

  • 400 returns per month
  • Lowest overage rate ($0.15/return)
  • Audit log CSV exports
  • AI photo evaluation of return uploads
  • Manager approvals & staff roles
  • AI return-reason insights
  • Advanced analytics
  • Priority support

Usage

Cost per unit

Additional return

$0.15

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews

Overall rating
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  • 0% of ratings are 4 stars
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  • 0% of ratings are 1 stars
All reviews
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Support

App support provided by BrightLayer Lab LLC.

Resources

Developer

BrightLayer Lab LLC

Herndon, VA, US

Launched

May 25, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Name, email address, phone number, physical address

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, store credit, Online Store, Shopify admin

  • Edit customers

    Customer data

  • Edit products

    Products, inventory, collections

  • Edit orders

    All order history for the last 60 days, returns, draft orders

  • Edit store credit

    Store credit account transactions

  • Edit Online Store

    Online Store page content on a path controlled by the app

  • Edit Shopify admin

    Files

  • View other data

    Locations

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