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Has anyone got in touch with this provider? I installed it but it doesn't work and I can't get a hold of anyone.
Hey there! We discontinued this app before you installed it (it's not listed in the app store anymore) but if you need anything you can always reach us at hello@riessgroup.com!
Kindly note Shopify has released a native version of this which is why we are discontinuing our app. You might be good to go with the native feature, and not need an app :)
No response to support requests
No way of attaching a customer name to the transaction
No receipt printed once gift card issued
Hi there Maze team! We see that your ticket was sent to our helpdesk spam folder. Our average response time is under 1 hour normally. Our support team has just sent you a note if you'd like further help.
We can't print receipts of the gift card directly in the app due to Shopify limitations. You can still print the gift card by pulling it up on the customer's profile in Shopify POS.
Customers definitely can be attached and we'd be happy to help with that.
We'd love to answer any other questions you have! Hope you are having a great week.
We were looking for an app to fulfill a specific request and Return Without Receipt does it seamlessly! The team are super responsive at sorting out any issues. Would highly recommend!
Thank you so much for your kind review! It is our pleasure to help.
Thank you so much for addressing an issue with the Shopify POS app.
Mike Riess and the rest of the team are amazing to work with, fast responses and actual answers if you have any questions or issues. No long wait times while your rep emails someone else :)
Thank you so much for your kind review! It was our pleasure to help.