Return Rabbit

Return Rabbit

Free plan available
Rating (4.3)
Reviews
Developer

About this app

Launched

February 18, 2022

Languages

English

Works with

Whiplash, ShipHero, ReCharge Payments, Netsuite, Gorgias

Automate returns. Maximize revenue retention. Delight shoppers. Improve business efficiency.

Return Rabbit makes returns management easy for your team and maximizes revenue retention by optimizing the shopper experience for exchanges ahead of refunds. Delight your shoppers at a critical moment by offering a full array of return and exchange options, automated return shipping labels, thorough follow-up communication, and a seamless branded experience. We can get you up and hopping in just a few days with our white-glove onboarding process.

Return Rabbit makes returns management easy for your team and maximizes revenue retention by optimizing the shopper experience for exchanges ahead of refunds. Delight your shoppers at a critical moment by offering a full array of return and exchange options, automated return shipping labels, thorough follow-up communication, and a seamless branded experience. We can get you up and hopping in just a few days with our white-glove onboarding process. more
  • Automate returns for exchange, store credit, or refund with a branded portal
  • Pre-paid labels and tracking for major carriers around the world
  • Exchange for higher, same, and lower priced products
  • Proprietary exchange product recommendations and exchange incentives
  • Actionable analytics & ROI-based reporting

Pricing

Free Plan

Free

  • 10 Monthly Returns
  • Custom return reasons
  • Full catalog exchanges
  • Label free QR code
  • Branded tracking pages
  • Analytics & reports
  • Automations

Essentials Plan

$79/month

  • 100 monthly returns
  • Free Features Plus:
  • Extended Service Windows
  • Automation Rules

Startup Plan

$250/month

  • 500 monthly returns
  • Essentials Features Plus:
  • Shopper Classification
  • Data Exports
  • 3PL Integrations
  • Dedicated Customer Support
  • Int'l Shipping

Growth Plan

$450/month

  • 1,000 monthly returns
  • Startup Features Plus:
  • Custom Return Portal URL
  • Promo Management
  • API Access

Free Plan

Free

  • 10 Monthly Returns
  • Custom return reasons
  • Full catalog exchanges
  • Label free QR code
  • Branded tracking pages
  • Analytics & reports
  • Automations

Essentials Plan

$79/month

  • 100 monthly returns
  • Free Features Plus:
  • Extended Service Windows
  • Automation Rules

Startup Plan

$250/month

  • 500 monthly returns
  • Essentials Features Plus:
  • Shopper Classification
  • Data Exports
  • 3PL Integrations
  • Dedicated Customer Support
  • Int'l Shipping

Growth Plan

$450/month

  • 1,000 monthly returns
  • Startup Features Plus:
  • Custom Return Portal URL
  • Promo Management
  • API Access

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

11 reviews

Overall rating
4.3
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 9% of ratings are 1 stars
March 4, 2022

This app has freed our team up with automated returns, an easy to use dashboard for customers, and their excellent support team - always quick to help. This is a must try for anyone looking to elevate their Customer Experience!

Andy & Evan
United States
Over 2 years using the app
May 12, 2022

Massively improved our operations. highly recommend.
Massively improved our operations. highly recommend. (sorry for the repeat, this app forced me to write minimum 100 characters)

Biion Footwear USA
Canada
Almost 2 years using the app
June 20, 2022

Return Magic is done. To replace it, I evaluated 15 return apps and interviewed 11. Typically, the reps will tell you what you want to hear. Not what you need to know. I actually installed another return app only to discover it did not have the capability the rep promised and we needed. Most of the other apps were either more costly or beyond our needs. I found Return Rabbit. The rep was honest and straight forward. I could tell very quickly he really understood the app and explained how it could match our needs. I installed Return Rabbit and as it turns out, RR is a high value and cost efficient app. It has remarkable depth and automation capability and has saved us considerable customer service time and expense. Onboarding was straightforward and done quickly because the onboarding technician was insightful and easy to work with. After onboarding, follow up meetings were held to answer questions and make needed modifications. RR made changes to their program to further match our changing needs. It is an incredible app and my only regret is not finding it sooner.

Paragon
United States
Over 1 year using the app
November 3, 2022

We switched to Return Rabbit about 8 months ago after discovering they had more robust features than our previous platform. It was a seamless transition and we are very happy with the product so far. Their customer service is unlike anything we have experienced with other apps. Their entire team is accessible, responsive, and they take a proactive approach to analyzing our returns data and informing us as to how we could be doing better.

CHNGE
United States
About 1 year using the app
May 16, 2022

The entire staff was extremely helpful while integrating from our old returns platform. Using return rabbit has made processing returns and exchanges so much easier for us.

Pawz
United States
10 months using the app
Auctane LLC replied May 17, 2022

Thank you for your review! The value you're seeing with Return Rabbit is outstanding, and we're delighted to have you as a customer.

About this app

Launched

February 18, 2022

Languages

English

Works with

Whiplash, ShipHero, ReCharge Payments, Netsuite, Gorgias

Built by Auctane LLC

About Auctane LLC

4.4 average rating

2 years building apps for the Shopify App Store

4301 Bull Creek Rd, Suite 300, Austin, TX, 78731, US

Support

Send a message

support@returnrabbit.com

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