Return Rabbit

Return Rabbit

Free plan available
Rating (4.6)
Reviews

Highlights

Speed tested
  • No impact to your online store

About this app

Launched

February 18, 2022

Languages

English

Integrates with

Whiplash, EasyPost, ShipHero, ReCharge Payments, Netsuite, Gorgias

Automate returns. Maximize revenue retention. Delight shoppers. Improve business efficiency.

Return Rabbit makes returns management easy for your team and maximizes revenue retention by optimizing the shopper experience for exchanges ahead of refunds. Delight your shoppers at a critical moment by offering a full array of return and exchange options, automated return shipping labels, thorough follow-up communication, and a seamless branded experience. We can get you up and hopping in just a few days with our white-glove onboarding process.

Return Rabbit makes returns management easy for your team and maximizes revenue retention by optimizing the shopper experience for exchanges ahead of refunds. Delight your shoppers at a critical moment by offering a full array of return and exchange options, automated return shipping labels, thorough follow-up communication, and a seamless branded experience. We can get you up and hopping in just a few days with our white-glove onboarding process. more
  • Automate returns for exchange, store credit, or refund with a branded portal
  • Pre-paid labels and tracking for major carriers around the world
  • Exchange for higher, same, and lower priced products
  • Proprietary exchange product recommendations and exchange incentives
  • Actionable analytics & ROI-based reporting

Pricing

Free Plan

Free

  • 10 Monthly Returns
  • All Startup plan Features
  • White-glove onboarding support
  • 30-day access to technical support

Startup Plan

$250/month

  • 500 monthly returns
  • Custom return reasons
  • Full catalog exchanges
  • Label free QR code
  • Branded tracking pages
  • Analytics & reports
  • Automations

Growth Plan

$450/month

  • 1,000 monthly returns
  • All Startup features
  • Exchange Incentives
  • White labeled URL
  • Phone & video support
  • 24-hour support response

Market Leader Plan

$650/month

  • 1,500 monthly returns
  • All Growth plan features
  • Dedicated customer support
  • Integration support
  • Multi-currency
  • Multi-warehouse
  • API data access

Free Plan

Free

  • 10 Monthly Returns
  • All Startup plan Features
  • White-glove onboarding support
  • 30-day access to technical support

Startup Plan

$250/month

  • 500 monthly returns
  • Custom return reasons
  • Full catalog exchanges
  • Label free QR code
  • Branded tracking pages
  • Analytics & reports
  • Automations

Growth Plan

$450/month

  • 1,000 monthly returns
  • All Startup features
  • Exchange Incentives
  • White labeled URL
  • Phone & video support
  • 24-hour support response

Market Leader Plan

$650/month

  • 1,500 monthly returns
  • All Growth plan features
  • Dedicated customer support
  • Integration support
  • Multi-currency
  • Multi-warehouse
  • API data access

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

13 reviews
Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
November 3, 2022

We switched to Return Rabbit about 8 months ago after discovering they had more robust features than our previous platform. It was a seamless transition and we are very happy with the product so far. Their customer service is unlike anything we have experienced with other apps. Their entire team is accessible, responsive, and they take a proactive approach to analyzing our returns data and informing us as to how we could be doing better.

CHNGE
United States
Time spent using app: 8 months
September 20, 2022

We decided to switch to Return Rabbit from Loop after realizing that the functionality Loop was providing was nearly matched by Return Rabbit but at a much lower price. The implementation/onboarding process was very smooth and our sales rep Ryan was extremely helpful throughout. We were able to completely migrate platforms in only a day or two with only a few minor issues that Ryan and the RR support team were able to solve right away. We've been using RR for ~3 months now and overall it has met our expectations. There are a few things that could be improved as far as data outputs (ie return rates by Shopify product category... I had to build a reporting tool in Excel to get/present the data we needed) and customer portal customization, but its not like these things were much better with Loop or any other returns servicer we looked into. The admin portal could also be a little easier to navigate/understand. We have seen our refund rate increase within the last few weeks but it is too early to tell if this is the fault of RR or if it's a coincidence. I would say Return Rabbit is absolutely worth the price we are paying. Again, there are a few things that could be improved or added but these missing components are not worth the extra cost that other return platforms come with. At our scale, we don't need a large platform like Loop or Narvar and Return Rabbit is fitting our needs just fine as of right now.

Baseballism Online
United States
Time spent using app: 4 months
July 8, 2022

Spoke to multiple returns providers (Narvar, Loop, Returnly) and a lot of them promised these fancy features but after looking under the hood they were all smoke and mirrors. When asked if they can build out certain functionality/features these other providers were unable to, unwilling to, or tried charging an arm and a leg. Return Rabbit was quick on a few feature builds, support, and most of all our exchange rate went from 5-10% to 16%. This is a scrappy company that delivers exceptional value for the price point compared to some of the other guys. Would recommend trying them out and if you can, work with Ryan he will make sure you get set up right!

Freestyle USA
United States
Time spent using app: 5 months
ReturnRabbit Inc. replied July 11, 2022

Thank you for your glowing review! We are grateful for your business and appreciate you sharing the value you're getting with Return Rabbit.

About this app

Launched

February 18, 2022

Languages

English

Integrates with

Whiplash, EasyPost, ShipHero, ReCharge Payments, Netsuite, Gorgias

Built by ReturnRabbit Inc.

About ReturnRabbit Inc.

4.6 average rating

1 year building apps for the Shopify App Store

Support

Send a message

support@returnrabbit.com

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