TrackBack ‑ Smart Returns

Pricing: Free plan available
Rating: 0.0 (0 Reviews)
Developer: Nexa Labs

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View demo store

TrackBack app interface showing returns dashboard and portal

Give customers a branded returns portal on your store. Review requests and handle refunds, exchanges

TrackBack gives merchants a self-service returns portal connected to their online store. Customers can find their order, select items, choose a return reason, and request a refund, exchange, or store credit. Merchants review each request from one dashboard, approve or reject returns, and keep customers informed with automated email updates. TrackBack also includes return windows, blocked items, approval rules, customizable emails, and analytics for return reasons and refund trends.

Self-service customer portal accessible directly from your online store
Process refunds, store credits, and exchanges from one dashboard
Automated emails for every stage of the return process
Customizable return reasons, policies, and email templates
Analytics dashboard tracking return volume, reasons, and refund trends

Languages

English

Works with

Shopify Admin

Pricing

Free

Features

Customer return portal
Email notifications
Basic analytics
Up to 10 returns/month

Starter

$19 / month

or $182/year and save 20%

Features

Everything in Free
100 returns/month
Custom branding & logo
Advanced analytics
Email templates

Pro

$49 / month

or $470/year and save 20%

Features

Everything in Starter
Unlimited returns
Live chat with customers
Connect returns to external tools
Custom return reasons
White-label portal

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

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Support

App support provided by Nexa Labs.

Resources

Developer

Nexa Labs

Cotonou, Cotonou, 00229, BJ

Launched

May 27, 2026 · Changelog

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

Sensitive data

Name, email address, phone number, physical address
Device and activity data

Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

Store owner

Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, gift cards, store credit

View customers

Customer data
Edit products

Products, collections
Edit orders

Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, all order history for the last 60 days, returns
Edit gift cards

Gift cards
Edit store credit

Store credit account transactions, store credit accounts