TrackBack ‑ Smart Returns

TrackBack ‑ Smart Returns

Pricing
Free plan available
Rating
0.0 (0 Reviews)
Developer
Digit Mania

Featured images gallery

TrackBack app interface showing returns dashboard and portal
  • Returns dashboard with real-time pending and refunded stats
  • Branded customer portal for submitting returns without account
  • Automated return status emails customizable with store branding
  • TrackBack app interface showing returns dashboard and portal
  • Returns dashboard with real-time pending and refunded stats
  • Branded customer portal for submitting returns without account
  • Automated return status emails customizable with store branding
  • Settings page with logo, colors, return address, and policies

Give customers a branded returns portal on your store. Review requests and handle refunds, exchanges

TrackBack gives merchants a self-service returns portal connected to their online store. Customers can find their order, select items, choose a return reason, and request a refund, exchange, or store credit. Merchants review each request from one dashboard, approve or reject returns, and keep customers informed with automated email updates. TrackBack also includes return windows, blocked items, approval rules, customizable emails, and analytics for return reasons and refund trends.

TrackBack gives merchants a self-service returns portal connected to their online store. Customers can find their order, select items, choose a return reason, and request a refund, exchange, or store credit. Merchants review each request from one dashboard, approve or reject returns, and keep customers informed with automated email updates. TrackBack also includes return windows, blocked items, approval rules, customizable emails, and analytics for return reasons and refund trends. more
  • Self-service customer portal accessible directly from your online store
  • Process refunds, store credits, and exchanges from one dashboard
  • Automated emails for every stage of the return process
  • Customizable return reasons, policies, and email templates
  • Analytics dashboard tracking return volume, reasons, and refund trends

Languages

English

Categories

Return options

Return management

Pricing

Free

Free

Features

  • Customer return portal
  • Email notifications
  • Basic analytics
  • Up to 10 returns/month

Starter

$19 / month

or $182/year and save 20%

Features

  • 100 returns / month
  • Custom branding & logo
  • Advanced analytics
  • Email templates
  • Priority support
  • Everything in Free

Pro

$49 / month

or $470/year and save 20%

Features

  • Unlimited returns
  • Live chat with customers
  • API access & webhooks
  • Custom return reasons
  • White-label portal
  • Everything in Starter

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews

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Support

App support provided by Digit Mania.

Resources

Developer

Digit Mania

Cotonou, Cotonou, 444, BJ

Launched

May 27, 2026 · Changelog

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Name, email address, phone number, physical address

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, gift cards, store credit

  • View customers

    Customer data

  • Edit products

    Products, collections

  • Edit orders

    Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, all order history for the last 60 days, returns

  • Edit gift cards

    Gift cards

  • Edit store credit

    Store credit account transactions, store credit accounts

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