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Automate returns & exchanges with a branded self-service return portal for easy returns management.
Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience.
- Product & variant exchange, gift returns, cancel order, store credit, and more.
- Flexible return reasons, follow-up questions, and image & video upload.
- Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
- Automatically generated pre-paid return shipping labels for tracking returns.
- Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.
- Highlights
- Works with the latest themes
Languages
English
Works with
- USPS
- Gorgias
- Canada Post
- Shippo
- Shipstation
- Sendcloud
Categories
Return options
Pricing
Starter
$23 / month
20 returns included/month. $1.25 per extra return. Add-ons & Integrations available.
- Full returns solution
- Variant exchange
- Return labels via Ship by ReturnGO
- Unlimited policy rules
- Store credit
- Auto-approval
- 2 languages
- Email notifications
14-day free trial
Premium
$147 / month
110 returns included/month. $1.25 per extra return. Add-ons & Integrations available.
- All Starter features plus:
- Product exchange
- Shop Now
- White label portal
- Item donation
- Cancel order
- Shipping integrations
- AI-powered instant store credit
14-day free trial
Pro
$297 / month
300 returns included/month. $0.90 per extra return. Add-ons & Integrations available.
- All Premium features plus:
- Advanced Automation
- Packing slips
- Item validation
- ERPs integrations
- Auto-mark as done
- Unlimited languages
- Advanced analytics & API
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (351)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining returns and exchanges, noting its intuitive design and customizable return flows that align with store policies. The seamless integration with Shopify and shipping apps enhances customer experience. Exceptional 24/7 customer support is frequently praised for its responsiveness and effectiveness in resolving issues, significantly boosting operational efficiency and customer loyalty.
ReturnGO has been a game-changer for our business. The platform is intuitive, reliable, and makes managing returns and exchanges seamless for both our team and our customers. What I appreciate most is how customizable it is - we’ve been able to tailor the return flow to match our policies perfectly.
The customer support team is outstanding - responsive, knowledgeable, and always willing to go the extra mile to make sure everything runs smoothly. It’s rare to find a company that not only provides a great product but also consistently delivers exceptional service.
I have experienced excellent customer service through the chat feature, which allows any issues to be resolved within minutes. I’ve remained loyal to ReturnGo from the beginning, and I am glad I did. They are always improving and evolving to provide better service. Without a doubt, it is the best app for handling returns.
We thoroughly enjoy using ReturnGO within our Shopify integration for our business. Our Team Members and our Customers find it easy to use, plus our customers can initiate a return on their end, which helps our Team Members process their return quickly and accurately. Thank You So Much, ReturnGO!
Support
App support provided by ReturnGO.
Or visit their support portalResources
Launched
September 14, 2020 · Changelog
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