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Automate returns & exchanges with a branded self-service return portal for easy returns management.
Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience.
- Product & variant exchange, gift returns, cancel order, store credit, and more.
- Flexible return reasons, follow-up questions, and image & video upload.
- Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
- Automatically generated pre-paid return shipping labels for tracking returns.
- Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.
- Highlights
- Works with the latest themes
Languages
English
Works with
- USPS
- Gorgias
- Canada Post
- Shippo
- Shipstation
- Sendcloud
Categories
Return options
Pricing
Starter
$23 / month
20 returns included/month. $1.25 per extra return. Up to 1000 returns/year. Add-ons & Integrations available.
- Full returns solution
- Variant exchange
- Return labels
- Unlimited policy rules
- Store credit
- Auto-approval
- 2 languages
- Email notifications
14-day free trial
Premium
$121 / month
110 returns included/month. $1.25 per extra return. Up to 2000 returns/year. Add-ons & Integrations available.
- All Starter features plus:
- Product exchange
- AI-powered instant store credit
- Gift returns
- Item donation
- Cancel order
- App integrations
14-day free trial
Pro
$297 / month
300 returns included/month. $1.25 per extra return. Up to 5000 returns/year. Add-ons & Integrations available.
- All Premium features plus:
- Shop Now
- Packing slips
- Item validation
- White label portal
- Auto-mark as done
- 5 languages
- Advanced analytics
- API
14-day free trial
Enterprise
$417 / month
420 returns included/month. $1.25 per extra return. Unlimited returns/year. Custom integrations available.
- All Pro features plus:
- View previous RMAs
- Multi-store plan
- Dedicated account manager
- Auto-refund & exchange
- ERP & notification integrations
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (353)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for improving the efficiency of returns and exchanges, noting its ability to maintain sales and enhance customer satisfaction. They praise its user-friendly returns portal, seamless shipping integration, customizable policies, and insightful analytics dashboard. The app's reliability and continuous updates, along with responsive 24/7 support, are also highlighted as key benefits.
Great app to manage all your returns in one place. Customers have an easy returns portal to process their returns easily. You can manually approve the returns or automatically. This frees a lot of time for our customer service reps and also keeps our customers happy with hassle free return process. App integrates with all the shipping apps and they also offer their own solutions. It's much cheaper than all the other options out there and the staff are top notch. They help us quickly with any question we have and even implementing custom solutions that other apps don't remotely offer. Highly recommended!
We have been using the app for quite a while now and are satisfied. The relatively high costs are justified by an increased rate of exchanges instead of simple returns, which we would otherwise not have, so that sales are maintained, and by increased customer satisfaction. Another big plus is the always fast and competent support! A clear recommendation from us for anyone looking for a solution with the option of an exchange instead of just using a simple returns app.
Great overall experience with app. Support is quick and effective. Would definitely recommend to small shops looking for a return and exchange solution.
Support
App support provided by ReturnGO.
Or visit their support portalResources
Launched
September 14, 2020 · Changelog
