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Automate returns & exchanges with a branded self-service return portal for easy returns management.
Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience.
- Product & variant exchange, gift returns, cancel order, store credit, and more.
- Flexible return reasons, follow-up questions, and image & video upload.
- Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
- Automatically generated pre-paid return shipping labels for tracking returns.
- Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.
Languages
English
Works with
- USPS
- Gorgias
- Canada Post
- Shippo
- Shipstation
- Sendcloud
Categories
Return options
Pricing
Starter
$23 / month
20 returns included/month. $1.25 per extra return. Add-ons & Integrations available.
- Full returns solution
- Variant exchange
- Return labels via Ship by ReturnGO
- Unlimited policy rules
- Store credit
- Auto-approval
- 2 languages
- Email notifications
14-day free trial
Premium
$147 / month
110 returns included/month. $1.25 per extra return. Add-ons & Integrations available.
- All Starter features plus:
- Product exchange
- Shop Now
- White label portal
- Item donation
- Cancel order
- Shipping integrations
- AI-powered instant store credit
14-day free trial
Pro
$297 / month
300 returns included/month. $0.90 per extra return. Add-ons & Integrations available.
- All Premium features plus:
- Advanced Automation
- Packing slips
- Item validation
- ERPs integrations
- Auto-mark as done
- Unlimited languages
- Advanced analytics & API
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (363)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining returns and exchanges, praising its user-friendly interface and customizable features that align with specific policies. The ability for customers to easily generate return labels and QR codes enhances the customer experience. Integration with Shopify is smooth, and the support team is noted for their responsive and helpful service, available 24/7 via live chat and email.
Easy to configure and the live chat support is exceptional. It's been a game-changer for our customer experience with returns, and has also significantly reduced workload for our small customer support team.
This returns portal has been a great addition to our website. This is making the return process easier for staff and customers. You can customise it to suit your return process and all of the staff have been really helpful throughout. The aftercare support has been good too and they have been quick to help with any queries/teething issues that we have had. Their email replies to any queries feature detailed step by step instructions so that you can make the changes, meaning that you have a better understanding of how it works. Thank you ReturnGo!
A great app and support team.
ReturnGo has made our returns process far more efficient, allowing customers to generate return labels and QR codes easily.
We required additional assistance, and the support team was outstanding – extremely helpful, responsive, and patient throughout, taking the time to ensure everything worked exactly as needed.
Highly recommended.
Support
App support provided by ReturnGO.
Or visit their support portalResources
Launched
September 14, 2020 · Changelog
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