ReturnGO Returns & Exchanges

ReturnGO Returns & Exchanges

Pricing
Free to install. Free trial available.
Highlights
Works with the latest themes
Rating
4.9 (361)
Developer
ReturnGO

Automate returns & exchanges with a branded self-service return portal for easy returns management.

Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience.

Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. ... more
  • Product & variant exchange, gift returns, cancel order, store credit, and more.
  • Flexible return reasons, follow-up questions, and image & video upload.
  • Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
  • Automatically generated pre-paid return shipping labels for tracking returns.
  • Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.
Highlights
Works with the latest themes

Languages

English

Works with

  • USPS
  • Gorgias
  • Canada Post
  • Shippo
  • Shipstation
  • Sendcloud

Pricing

Return Guard

Free to install

Unlimited returns. Coverage fees & return label costs billed monthly.

  • All Pro features plus:
  • Return Guard features
  • ReturnGO return labels
  • Return Guard revenue share

Starter

$23 / month

20 returns included/month. $1.25 per extra return. Up to 1000 returns/year. Add-ons & Integrations available.

  • Full returns solution
  • Variant exchange
  • Return labels via Ship by ReturnGO
  • Unlimited policy rules
  • Store credit
  • Auto-approval
  • 2 languages
  • Email notifications

14-day free trial

Premium

$147 / month

110 returns included/month. $1.25 per extra return. Up to 2000 returns/year. Add-ons & Integrations available.

  • All Starter features plus:
  • Product exchange
  • AI-powered instant store credit
  • Gift returns
  • Item donation
  • Cancel order
  • Shipping integrations

14-day free trial

Pro

$297 / month

300 returns included/month. $1.25 per extra return. Up to 5000 returns/year. Add-ons & Integrations available.

  • All Premium features plus:
  • Shop Now
  • Packing slips
  • Item validation
  • White label portal
  • Auto-mark as done
  • 5 languages
  • Advanced analytics & API

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (361)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its smooth onboarding, exceptional 24/7 support, and seamless integration with Shopify and various shipping platforms, including Amazon. They appreciate its competitive pricing, user-friendly interface, and features like customizable return policies and easy returns portal. The ability to handle exchanges and generate return labels has enhanced customer satisfaction, boosting sales and retention. Continuous feature updates reflect the app's commitment to ...

March 18, 2025

I've been using the ReturnGo App and worked with their team for over a year now (Junessa and Mike). It was an incredible experience. I've never thought the customer support could be so impressive! From initial set up to minor and major tweaks - you can achieve all that in real time quickly and efficiently using Live Chat or hoping on a screen share call (all FREE of charge!). I love how it helps ...

Sound Healing LAB
United States
About 1 year using the app
March 20, 2025

The best return app for any shopify business! loads of option and easy customer experience - must have for your shopify store!

TwentySix
Israel
Over 2 years using the app
February 18, 2025

Great overall experience with app. Support is quick and effective. Would definitely recommend to small shops looking for a return and exchange solution.

Mme L'Ovary
Canada
About 2 years using the app

Support

App support provided by ReturnGO.

Or visit their support portal

Developer

ReturnGO

Arieh Shenkar St 1,, Herzeliya, 4672501, IL

Launched

September 14, 2020 · Changelog

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