Name: ReturnGO Returns & Exchanges
Brand: ReturnGO
Rating: 4.9 (222 reviews)

Highlights

Speed tested

Low impact to your online store

About this app

Launched

September 14, 2020 · Changelog

Languages

English

Automate returns & exchanges with a branded self-service return portal for easy returns management.

Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide one-click exchanges with an automated, branded, AI-powered return portal for a positive post-purchase experience. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Use actionable insights based on AI and returns data to increase your bottom line and optimize your returns workflow.

Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide one-click exchanges with an automated, branded, AI-powered return portal for a positive post-purchase experience. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Use actionable insights based on AI and returns data to increase your bottom line and optimize your returns workflow. more

Product & variant exchange, gift returns, cancel order, store credit, and more.
Flexible return reasons, follow-up questions, and image & video upload.
Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
Automatically generated pre-paid return shipping labels for tracking returns.
Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.

Pricing

14-day free trial

Standard

$17/month

25 returns included. $0.75 per extra return & add-ons available

Full returns solution
Variant exchange
Return labels
Unlimited policies
Store credit
Bonus credit
Auto RMA approval
2 languages

Advanced

$77/month

125 returns included. $0.70 per extra return & add-ons available

All Standard features
Product exchange
AI-powered instant store credit
Gift returns
Item donation
Cancel order
App integrations

Pro

$197/month

350 returns included. $0.65 per extra return & add-ons available

All Advanced features
Auto-refund
Auto-exchange
Validate returned stock
Packing slip
Auto RMA as done
White label portal
5 languages

Enterprise

$850/month

1000 returns included. $0.95 per extra return

Dedicated account manager
24/7 human customer support
Multi-store plan and quota
Actionable return insights
Data analysis
Global solution

Standard

$17/month

25 returns included. $0.75 per extra return & add-ons available

Full returns solution
Variant exchange
Return labels
Unlimited policies
Store credit
Bonus credit
Auto RMA approval
2 languages

Advanced

$77/month

125 returns included. $0.70 per extra return & add-ons available

All Standard features
Product exchange
AI-powered instant store credit
Gift returns
Item donation
Cancel order
App integrations

Pro

$197/month

350 returns included. $0.65 per extra return & add-ons available

All Advanced features
Auto-refund
Auto-exchange
Validate returned stock
Packing slip
Auto RMA as done
White label portal
5 languages

Enterprise

$850/month

1000 returns included. $0.95 per extra return

Dedicated account manager
24/7 human customer support
Multi-store plan and quota
Actionable return insights
Data analysis
Global solution

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

222 reviews

Overall rating

4.9

Counts per rating level

97% of ratings are 5 stars
215
2% of ratings are 4 stars
5
0% of ratings are 3 stars
0% of ratings are 2 stars
1% of ratings are 1 stars
2

December 7, 2022

Wonderful, easy to use app with great support!!! Makes it very easy for me, my staff, and my customers. THank you!

Sugar Bee Clothing

United States

Time spent using app: 10 months

December 1, 2022

If you have more than one warehouse, this app is for you as it can return to multiple locations, which other apps are lacking. The installation is fast and easy, and the team is great.

APRICOAT

United States

Time spent using app: About 1 month

November 30, 2022

We were previously using ReturnMagic, once they shut down we were looking for a good replacement. Thus we have done trials with many other companies.
After a lot of searching, we have found ReturnGo to be a great fit for our company!
There are so many automations that really make the return/exchange process as easy as possible!
We are a small company and Junessa did an amazing job at making this the right choice for us!
She responded to our questions promptly and was more than happy to help us every step of the way from step by step instructions to zoom meetings. We cannot thank her enough. The support team is also very quick to find solutions.

Everything Summercamp

United States

Time spent using app: 28 days

All reviews