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Automate returns & exchanges with a branded self-service return portal for easy returns management.
Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience.
- Product & variant exchange, gift returns, cancel order, store credit, and more.
- Flexible return reasons, follow-up questions, and image & video upload.
- Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
- Automatically generated pre-paid return shipping labels for tracking returns.
- Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Canada Post
- Gorgias
- Sendcloud
- Shippo
- Shipstation
- USPS
Categories
Return options
Pricing
Starter
$23 / month
20 returns included/month. $1.25 per extra return. Add-ons & Integrations available.
Features
- Full returns solution
- Variant exchange
- Return labels via Ship by ReturnGO
- Unlimited policy rules
- Store credit
- Auto-approval
- 2 languages
- Email notifications
14-day free trial
Premium
$147 / month
110 returns included/month. $1.25 per extra return. Add-ons & Integrations available.
Features
- All Starter features plus:
- Product exchange
- Shop Now
- White label portal
- Item donation
- Cancel order
- Shipping integrations
- AI-powered instant store credit
14-day free trial
Pro
$297 / month
300 returns included/month. $0.90 per extra return. Add-ons & Integrations available.
Features
- All Premium features plus:
- Advanced Automation
- Packing slips
- Item validation
- ERPs integrations
- Auto-mark as done
- Unlimited languages
- Advanced analytics & API
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (370)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants praise this app for streamlining the returns process with customizable options, return label generation, and QR codes. It's intuitive and user-friendly, enhancing efficiency for staff and customers. The support team is responsive and knowledgeable, offering quick assistance. The app integrates seamlessly with other systems, ensuring smooth onboarding. It's considered cost-effective with competitive pricing, and many merchants report long-term satisfaction and continuous improvements.
We've been using ReturnGo for nearly 4 years and are very happy with the app. It makes it easier for customers and easy for us to manage the process. The ReturnGo customer service is also very good. Happily recommend to others.
For what it does, the pricing is ridiculous. I have the premium plan and you cannot even close returns automatically, you have to get two addons to do that. So instead of bulk closing returns, you have to go one by one, talk about "automations"...
EDIT: After this review, they enabled the features
Thank you for your valuable feedback. The Premium plan includes all automations, and unfortunately our representative provided you with incorrect information. We sincerely apologize for this mistake.
We’ve been using ReturnGo for 2 years, and it has greatly reduced the back and forth with customers by making the returns process much more streamlined. The app has been a big help for our team, and their customer service is very responsive, both when answering questions and when helping set up conditions. A great tool for improving efficiency and the customer experience.
Support
App support provided by ReturnGO.
Resources
Launched
September 14, 2020 · Changelog
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