Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its top-notch customer service, intuitive interface, and efficient returns and exchanges management. They appreciate its customization features, multi-store management from a single portal, and seamless integration with Shopify. Merchants also commend its affordability, reliability, and the positive impact it has on their businesses by simplifying the return process. Unique features like instant exchanges and custom return policies are also praised.

March 12, 2024

Great app and customer service as always!

Bamboo is Better
United States
Over 2 years using the app
March 22, 2024

NOT A GREAT APP. Impossible to generate a return label, and the only customer service provided was to check my settings. Really hard to understand, not user-friendly, and poor customer service. There's plenty of app to handle your returns - do yourself a favor and choose another one.

Almost 2 years using the app
ReturnGO replied April 4, 2024

Thank you for your valuable feedback. We sincerely apologize for the inconvenience you encountered while generating return labels and the inadequate customer support you received. We understand that we missed the mark in providing you with a satisfactory experience.

Continuous improvement is one of our core values, and although our current process is working well for thousands of customers, we recognize the need to address the difficulties you experienced.

After multiple attempts to contact you over the past week to try and understand the issue and work towards a resolution, we understand that you prefer to explore other options. However, we would welcome the opportunity to regain your trust and demonstrate our commitment to improvement.

We appreciate your feedback and look forward to serving you better in the future.

March 5, 2024

I've been using ReturnGO for over 2 years and they've been exceptional. As Their customer service is second to none responding within minutes 24/7 and their team is extremely receptive to feedback when you have a feature need. I highly recommend this app, especially for the price as it compares to the other options out there.

Weatherproof Garment
United States
About 2 years using the app
April 10, 2024

Great service

Cala Fashion
7 months using the app
February 1, 2024

Such an easy and customisable returns portal. The customer service is absolutely next level. I would recommend ReturnGO to absolutely everyone.

Almost 2 years using the app
Edited April 8, 2024

Works as you would expect it to, we tested several before settling on this one which gave us the best capacity for the customisation that we needed. It has made our return process very simple and efficient for our customers and staff, and the support is excellent, always quick and easy to follow, I highly recommend it, thank you, returngo!

4 months using the app
April 5, 2024

I could not be happier with the customer service provided by ReturnGo. I'm starting my own business and have never done something like this before so I have a lot of questions! The ReturnGo team is always really quick to respond and explains things in simple terms so I can understand them which is so helpful. Nothing is too much trouble! Highly recommend.

Blue Sky Day the Label
24 days using the app
January 8, 2024

The customer service I've experienced is phenomenal! They are so fast and they fix any issues I might run into perfectly!

United States
Over 1 year using the app
January 7, 2024

Great product, very flexible, does what it's supposed to do and does it right. Simple to setup.
And absolutely AMAZING, stellar customer support. Very responsive, won't waste your time, gets straight to the point, helpful - turns out if wasn't a problem with the app but a mistake of our staff.

Mabel Chong
United States
Over 1 year using the app
December 8, 2023

Junessa has been instrumental through this process. Without her assistance and knowledge we would have not been successful. As a result, the implementation has been seamless. ReturnGo in our experience is working great. Our process has become more efficient internally and our customers experience has improved as a result. Thank you Junessa! and to the great team at ReturnGo!

United States
2 months using the app