Reviews (364)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for streamlining returns and exchanges, noting its customizable portal and intuitive interface that ease customer support workloads. They appreciate the flexible settings for return approvals, seamless shipping integration, and tools for generating return labels and analyzing data. The responsive 24/7 customer service is also frequently praised for its effectiveness and helpfulness in real-time assistance.
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We’ve been using ReturnGo for 2 years, and it has greatly reduced the back and forth with customers by making the returns process much more streamlined. The app has been a big help for our team, and their customer service is very responsive, both when answering questions and when helping set up conditions. A great tool for improving efficiency and the customer experience.
Easy to configure and the live chat support is exceptional. It's been a game-changer for our customer experience with returns, and has also significantly reduced workload for our small customer support team.
Angelo was awesome! Appreciate his clear instructions in resolving our return concerns. Keep it up!
Support team are always prompt and helpful to identify a solution when experiencing ways to adjust the returns process for us.
Excellent service, wonderful support, and a very efficient and effective solution.
A great app and support team.
ReturnGo has made our returns process far more efficient, allowing customers to generate return labels and QR codes easily.
We required additional assistance, and the support team was outstanding – extremely helpful, responsive, and patient throughout, taking the time to ensure everything worked exactly as needed.
Highly recommended.
It has lots of useful features, a detailed knowledge base with clear guides, and excellent customer service - support replies fast with helpful explanations.
Have used the for almost 5 years now. Always so easy to work with!
This returns portal has been a great addition to our website. This is making the return process easier for staff and customers. You can customise it to suit your return process and all of the staff have been really helpful throughout. The aftercare support has been good too and they have been quick to help with any queries/teething issues that we have had. Their email replies to any queries feature detailed step by step instructions so that you can make the changes, meaning that you have a better understanding of how it works. Thank you ReturnGo!
Great experience with the assistant.
