Reviews (369)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for streamlining the returns process with customizable options, return label generation, and QR codes. It's intuitive and user-friendly, enhancing efficiency for staff and customers. The support team is responsive and knowledgeable, offering quick assistance. The app integrates seamlessly with other systems, ensuring smooth onboarding. It's considered cost-effective with competitive pricing, and many merchants report long-term satisfaction and continuous improvements.
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We've been using ReturnGo for nearly 4 years and are very happy with the app. It makes it easier for customers and easy for us to manage the process. The ReturnGo customer service is also very good. Happily recommend to others.
For what it does, the pricing is ridiculous. I have the premium plan and you cannot even close returns automatically, you have to get two addons to do that. So instead of bulk closing returns, you have to go one by one, talk about "automations"...
EDIT: After this review, they enabled the features
Thank you for your valuable feedback. The Premium plan includes all automations, and unfortunately our representative provided you with incorrect information. We sincerely apologize for this mistake.
We’ve been using ReturnGo for 2 years, and it has greatly reduced the back and forth with customers by making the returns process much more streamlined. The app has been a big help for our team, and their customer service is very responsive, both when answering questions and when helping set up conditions. A great tool for improving efficiency and the customer experience.
Always very responsive and able to rectify issues speedy. Chris is always a great help
Angelo was awesome! Appreciate his clear instructions in resolving our return concerns. Keep it up!
Easy to configure and the live chat support is exceptional. It's been a game-changer for our customer experience with returns, and has also significantly reduced workload for our small customer support team.
Excellent service, wonderful support, and a very efficient and effective solution.
I’m writing this review because the lack of follow-up has been unacceptable.
After completing the demo, I’ve been trying to connect with my rep to move forward with installation, but I haven’t received a response in over two weeks from her. This is time-sensitive, and the lack of communication is extremely disappointing.
We’re very sorry to read your review and take full responsibility for this matter. We’ll investigate why our representative stopped responding, as this does not reflect the level of service we aim to provide.
The go-live process should be straightforward, and we have a dedicated team available daily to support it.
We’ll reach out to you directly to resolve this as quickly as possible and make things right, including appropriate compensation.
Very convenient app and easy to use and understand.
Support team are always prompt and helpful to identify a solution when experiencing ways to adjust the returns process for us.
