Reviews (354)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving the efficiency of returns and exchanges, noting its ability to maintain sales and enhance customer satisfaction. They praise its user-friendly returns portal, seamless shipping integration, customizable policies, and insightful analytics dashboard. The app's reliability and continuous updates, along with responsive 24/7 support, are also highlighted as key benefits.

December 16, 2024

I highly recommend this app! The onboarding was very informative and the support team (especially Reyn) was extremely helpful with our inquiries. On the app itself, it's highly customizable based on our current return policies. Customizations in the UI/emails may be a little limited, but not an issue itself as we're able to change fonts and colors.

Overall, this is a great returns app with a ...

White Coat
Philippines
2 months using the app
December 26, 2024

Was very helpful and got the job done for me fast!

Seatec Outfitters
United States
Over 3 years using the app
December 9, 2024

Managing returns used to be one of the biggest challenges for us, but since integrating ReturnGO, the process has become seamless and hassle-free. Their platform is intuitive, customisable, and has allowed us to offer a smooth returns experience to our customers, which is key in retaining their trust and loyalty.

What truly stands out is the exceptional support from the ReturnGO team. Whenever we ...

NOVU
United Kingdom
4 months using the app
December 29, 2024

Amazing service, the most seamless app for managing my returns. The live chat is always available for help!

The Siesta Club
Australia
Almost 3 years using the app
December 12, 2024

The ReturnGo Staff have been extremely helpful in getting my account set up, answering any questions I have had and working through different scenarios based on our needs. Not to mention I am saving money using this app compared to the other one I was using before, which didn't have the integration with Amazon I needed. So overall, very happy.

Maui Rippers
United States
8 days using the app
December 10, 2024

Great solution. Reliable and efficient. The support is fast. It's 100% recommend. We have API integration that works great.

MPG Sport
Canada
About 1 year using the app
November 14, 2024

This app works however when you exchange a product it discounts the new item to a zero amount which is incorrect and your accounting will take it as you sold a product for no money.

I have raised this issue with return go and they said well thats how it works.

If you running an accounting system for your sales, its a nightmare to fix and correct this issue.

MOTOHEADZ
Australia
About 3 years using the app
ReturnGO replied November 21, 2024

Thank you for providing detailed feedback on exchange handling and its impact on your accounting system.
This is a known issue, and we offer various solutions to address it, ...

December 6, 2024

The support team is always ready to help! They are very effective! Great service :)

Rylee + Cru Canada
Canada
Over 1 year using the app
December 13, 2024

Awesom, quick service! Very helpful and got my issue handled immediately!

Cave & Post Trading Co.
United States
About 1 year using the app
December 16, 2024

I spoke with Carla. She helped me solve my problem quickly and efficiently.

BlueyedHorse
United States
About 2 years using the app