Reviews (354)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving the efficiency of returns and exchanges, noting its ability to maintain sales and enhance customer satisfaction. They praise its user-friendly returns portal, seamless shipping integration, customizable policies, and insightful analytics dashboard. The app's reliability and continuous updates, along with responsive 24/7 support, are also highlighted as key benefits.

December 16, 2024

I spoke with Carla. She helped me solve my problem quickly and efficiently.

BlueyedHorse
United States
About 2 years using the app
December 17, 2024

The team are very quick to respond,always helpful, polite.

Ex=specially Nikki and Angelo

Destructive
United Kingdom
Almost 2 years using the app
December 9, 2024

Great app to manage all your returns in one place. Customers have an easy returns portal to process their returns easily. You can manually approve the returns or automatically. This frees a lot of time for our customer service reps and also keeps our customers happy with hassle free return process. App integrates with all the shipping apps and they also offer their own solutions. It's much cheaper than all the other options out there and the staff are top notch. They help us quickly with any question we have and even implementing custom solutions that other apps don't remotely offer. Highly recommended!

IZAKOV
United States
Almost 3 years using the app
December 13, 2024

Awesom, quick service! Very helpful and got my issue handled immediately!

Cave & Post Trading Co.
United States
About 1 year using the app
December 10, 2024

Great solution. Reliable and efficient. The support is fast. It's 100% recommend. We have API integration that works great.

MPG Sport
Canada
About 1 year using the app
November 29, 2024

After careful evaluation of all available return apps, we launched ReturnGO in 2022. After two years we can say it offers excellent value for money. In particular exchanges, return label options, return fee handling and automation options are excellent features. The continuous development and expansion of features of the app are also above standard. And the helpdesk is excellent. 100% recommendation.

Okimono Limited Editions
Netherlands
Over 2 years using the app
December 18, 2024

Angelo is awesome! He helped me with my concern and never left me.

Fairtex Store
United States
9 months using the app
December 6, 2024

The support team is always ready to help! They are very effective! Great service :)

Rylee + Cru Canada
Canada
Over 1 year using the app
Edited December 10, 2024

Fantastic platform with a good support team behind it :)

Lyxery By Sweden AB
Sweden
Over 1 year using the app
December 30, 2024

We recently partnered with ReturnGo after thorough research on return platforms, and we're extremely satisfied with the experience. The onboarding process was incredibly smooth, and we were fortunate to have Reyn, a dedicated specialist, assist us throughout. She was exceptionally helpful, guiding us through setting up our return policies, and remained responsive and supportive every step of the way.
Their 24/7 chat support is a standout feature. It’s rare to find a platform that offers such continuous availability, and this support has made a significant difference in our experience.
The platform has no hidden fees, offers competitive pricing, and maintains a professional attitude, which was a big factor in our decision to move forward with ReturnGo. The features they provide align perfectly with our needs, making it a strong choice for our return management.
While we would love to see even more integration options in the future, as well as additional countries supported for shipping labels, we’ve had nothing but a 5-star experience so far. We highly recommend working with ReturnGo and look forward to continuing our partnership with them!

Moon Magic
Singapore
3 months using the app