Reviews (354)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving the efficiency of returns and exchanges, noting its ability to maintain sales and enhance customer satisfaction. They praise its user-friendly returns portal, seamless shipping integration, customizable policies, and insightful analytics dashboard. The app's reliability and continuous updates, along with responsive 24/7 support, are also highlighted as key benefits.

November 1, 2024

I had uninstalled it, but it's keeps charging the fee, can anyone help to solve it? it keeps charging for a year while I uninstalled it a year ago...

DIMA EYEWEAR
Hong Kong SAR
11 months using the app
ReturnGO replied November 7, 2024

Thank you for bringing this to our attention. According to both our records and Shopify's, it appears the app wasn’t uninstalled from your Shopify admin. However, we ...

December 16, 2024

must have app

Bogomore
United States
13 days using the app
October 10, 2024

Excellent customer service and always fast response form the support team.

CurrentBody
United Kingdom
Over 1 year using the app
September 4, 2024

A huge thank you to Carla from customer service. She greatly helped us by working hard on a request that wasn't simple. We now have the solution to our problem! I highly recommend Return-Go.

Mennillo
Canada
Over 2 years using the app
October 26, 2024

Bad App. It can not cancel the plan from the dashboard

Hero Tools Fitness
United States
About 2 months using the app
ReturnGO replied November 7, 2024

Thank you for your feedback. We’re sorry to hear about your experience. Our app can be easily uninstalled from the Shopify admin, and we also provide a detailed knowledge ...

September 10, 2024

Their support is suuuuper helpful, they were able to help get my issue fixed in less than 10 minutes. Highly recommend!

Só Dança USA
United States
Over 2 years using the app
October 15, 2024

Excellent customer service and flexibility in the setup. Reyn has been amazing in assisting with the implementation.

Hana The Label
Australia
2 months using the app
July 16, 2024

Amazing! The app works well and the team is very helpful. Junessa especially went above and beyond today to literally build a custom offer to limit returns for me. She spent much more time than I would have expected and created something absolutely perfect for my site. Thank you, Junessa! You have made me a loyal customer. :) -Joy

MARION Maternity
United States
About 1 year using the app
July 30, 2024

Great app. Returns take a lot of time from our customer support and ReturnGO has helped us to save tons of time. Yes there are some bugs from time to time like everywhere else but their team is always very helpful and all problems are usually resolved within few minutes. Definitely recommend.

Fabini.cz
Czechia
6 months using the app
July 26, 2024

Reyn was quick at replying to my issues. I will be sure to contact Reyn again if we have any other issues. Thank you for your help!

Camilla eBoutique
Australia
About 2 years using the app