Reviews (350)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining returns and exchanges, noting its time-saving capabilities and operational efficiency. The customizable returns portal enhances customer satisfaction, and features like automatic return approvals and seamless shipping app integration are particularly valued. Continuous updates and responsive 24/7 customer support ensure smooth onboarding and quick problem resolution, making it a valuable tool for managing returns and preserving revenue through exchanges.

December 17, 2024

The team are very quick to respond,always helpful, polite.

Ex=specially Nikki and Angelo

Destructive
United Kingdom
Almost 2 years using the app
Edited December 10, 2024

Fantastic platform with a good support team behind it :)

Lyxery By Sweden AB
Sweden
Over 1 year using the app
October 1, 2024

I love working with Returns Go it has given me and my team so free hands to work on other things. Also the support team is always getting back to us in a timely manner, and handling our issues right away.

Milano Di Rouge
United States
About 1 year using the app
September 27, 2024

The team at ReturnGO is responsive, supportive and understanding of our needs. What they cannot solve in the moment, they take away to help find a solution where possible. Our returns process is much smoother these days giving both our internal team and our customers a better experience.

Blundstone Canada
Canada
10 months using the app
September 23, 2024

We have nothing but good things to say about the customer service! They are always quick to locate the problem and resolve it for us. Junessa was also very professional and polite. Thank you

Just Men's Shoes
United States
Almost 2 years using the app
November 1, 2024

I had uninstalled it, but it's keeps charging the fee, can anyone help to solve it? it keeps charging for a year while I uninstalled it a year ago...

DIMA EYEWEAR
Hong Kong SAR
11 months using the app
ReturnGO replied November 7, 2024

Thank you for bringing this to our attention. According to both our records and Shopify's, it appears the app wasn’t uninstalled from your Shopify admin. However, we understand that you haven’t been using it, and we’re here to help resolve this matter to your satisfaction.

We’ve tried reaching out over the past few days, as we’re committed to finding a solution that works for you. Please let us know a convenient time for us to discuss this further, and we’ll work together to address the charges.

October 10, 2024

Excellent customer service and always fast response form the support team.

CurrentBody
United Kingdom
Over 1 year using the app
September 4, 2024

A huge thank you to Carla from customer service. She greatly helped us by working hard on a request that wasn't simple. We now have the solution to our problem! I highly recommend Return-Go.

Mennillo
Canada
Over 2 years using the app
December 16, 2024

must have app

Bogomore
United States
13 days using the app
September 10, 2024

Their support is suuuuper helpful, they were able to help get my issue fixed in less than 10 minutes. Highly recommend!

Só Dança USA
United States
Over 2 years using the app