Reviews (354)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving the efficiency of returns and exchanges, noting its ability to maintain sales and enhance customer satisfaction. They praise its user-friendly returns portal, seamless shipping integration, customizable policies, and insightful analytics dashboard. The app's reliability and continuous updates, along with responsive 24/7 support, are also highlighted as key benefits.

November 14, 2024

This app works however when you exchange a product it discounts the new item to a zero amount which is incorrect and your accounting will take it as you sold a product for no money.

I have raised this issue with return go and they said well thats how it works.

If you running an accounting system for your sales, its a nightmare to fix and correct this issue.

MOTOHEADZ
Australia
About 3 years using the app
ReturnGO replied November 21, 2024

Thank you for providing detailed feedback on exchange handling and its impact on your accounting system.
This is a known issue, and we offer various solutions to address it, recognizing that different merchants have unique preferences and requirements.
We’ve tried reaching out via email but haven’t heard back yet. Please feel free to contact us so we can better understand your specific use case and collaborate on finding the best solution for your needs.

February 20, 2025

The App is very intuitive and the onboarding support is great! Junessa supported me through the process and ensured all setup was correct.

Sunday Silks
United States
14 days using the app
December 12, 2024

Junessa is extremely helpful and knowledgeable about returnGo, i trust the app because she is always prompt and effective in her assistance

Vervazi
United States
3 months using the app
December 9, 2024

Managing returns used to be one of the biggest challenges for us, but since integrating ReturnGO, the process has become seamless and hassle-free. Their platform is intuitive, customisable, and has allowed us to offer a smooth returns experience to our customers, which is key in retaining their trust and loyalty.

What truly stands out is the exceptional support from the ReturnGO team. Whenever we’ve had questions or needed adjustments, their team has been responsive, knowledgeable, and a pleasure to work with.

Thanks to ReturnGO, we’ve not only streamlined our operations but also turned what used to be a pain point into a strength. Highly recommended for any e-commerce brand looking to elevate their customer experience!

NOVU
United Kingdom
4 months using the app
December 16, 2024

I highly recommend this app! The onboarding was very informative and the support team (especially Reyn) was extremely helpful with our inquiries. On the app itself, it's highly customizable based on our current return policies. Customizations in the UI/emails may be a little limited, but not an issue itself as we're able to change fonts and colors.

Overall, this is a great returns app with a supportive team always ready to help. To the ReturnGO team, thank you so much for making our implementation a smooth experience!

White Coat
Philippines
2 months using the app
December 16, 2024

must have app

Bogomore
United States
13 days using the app
December 12, 2024

The ReturnGo Staff have been extremely helpful in getting my account set up, answering any questions I have had and working through different scenarios based on our needs. Not to mention I am saving money using this app compared to the other one I was using before, which didn't have the integration with Amazon I needed. So overall, very happy.

Maui Rippers
United States
8 days using the app
November 1, 2024

I had uninstalled it, but it's keeps charging the fee, can anyone help to solve it? it keeps charging for a year while I uninstalled it a year ago...

DIMA EYEWEAR
Hong Kong SAR
11 months using the app
ReturnGO replied November 7, 2024

Thank you for bringing this to our attention. According to both our records and Shopify's, it appears the app wasn’t uninstalled from your Shopify admin. However, we understand that you haven’t been using it, and we’re here to help resolve this matter to your satisfaction.

We’ve tried reaching out over the past few days, as we’re committed to finding a solution that works for you. Please let us know a convenient time for us to discuss this further, and we’ll work together to address the charges.

November 4, 2024

So far the app has worked relatively well but the most impressive thing about ReturnGo if definitely the level of customer service on the support side. Quick to reply and eager to help.

Flora Danica
Denmark
2 months using the app
October 26, 2024

Bad App. It can not cancel the plan from the dashboard

Hero Tools Fitness
United States
About 2 months using the app
ReturnGO replied November 7, 2024

Thank you for your feedback. We’re sorry to hear about your experience. Our app can be easily uninstalled from the Shopify admin, and we also provide a detailed knowledge base article to guide you through the process.

It seems you reached out to our chat support shortly after installing the app on a Sunday, and we regret that we couldn’t assist you in real-time. We apologize for any inconvenience this may have caused.

We’ve been trying to reach you over the past 10 days to help resolve this issue, but haven’t heard back. Please feel free to get in touch so we can clarify and address any concerns you may have. We’re here to support you and improve your experience!