Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient management of returns and exchanges, highlighting features like photo uploads for returns, customizable emails, and automatic stock updates. They find it user-friendly, capable of handling multiple stores, and easy to embed into websites. Its reliable performance, exceptional customer service, and affordability are also praised. Merchants value its ability to manage complex return rules, multilingual capabilities, and handling of returns to multiple locations.

November 28, 2022

Great customer service and support, very responsive and helpful. The return platform works great and has every feature you could want. We use the analytics to see how we are doing and if we need to make adjustments on an item.

Forest Ink
United States
6 months using the app
April 12, 2023

I had a great onboarding experience with Junessa. She answered all my questions and helped me setting up the returns portal for my shop. RetunrGo is a great app with many features and fair pricing. Only in design I find they could improve a little bit.

9 days using the app
November 23, 2022

ReturnGO is the best for creating a returns portal on your Shopify store. We came with pretty complicated requests, and they successfully helped us achieve the results we need for our brand. They offer the support you could have or imagine. Thanks Eyal, Noa & team for all your efforts.

Lady Pipa
2 months using the app
September 4, 2023

The ReturnGo onboarding experience was top notch. Excellent customer service from Junessa and Tali. The service provided and functionality offered is equal to competitors but at a fraction of the price. Happy with our switch, and look forward to staying with ReturnGo for a long time.

United States
20 days using the app
January 7, 2023

This is the best app out there for a reasonable price. This has all the features of the overpriced ones. And, the support group is GREAT. We use this on Jane Win Jewelry, and I use this app for a number of my other eComm clients. No returns app is perfect, but this has the best combo of features, price, and support. Cheers team

Jane Win by Jane Winchester Paradis
United States
7 months using the app
January 15, 2023

A great app with excellent features and even better customer support. For a small business this app has the best combination of price, support and features and can scale with your business. Special thanks to Rav and Noa!

27 days using the app
August 15, 2023

This app handles my returns very well. The customer service is excellent! They always take the extra step to make my life easier.

Exquisite Stitches
United States
Over 1 year using the app
November 1, 2022

I am so happy with my consultation call with Lian at ReturnGo, I would have spent hours trying to set everything up myself but Lian walked me through every step and made the entire process so easy.

United States
3 days using the app
September 8, 2023

It really does make the returns process smooth with flexible options like store credit. The support to set things up and then deal with issues is outstanding.

Sun Amante
United Kingdom
17 days using the app
June 29, 2023

Top notch customer service and everything works great after getting used too. would highly recommend to improve the return workflow of your store!

ספינאלי בע"מ
21 days using the app