Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
December 28, 2022

We've been using this app for a while and it works great. In addition, they have the best customer support.

Shamans Market
United States
Time spent using app: 7 months
December 7, 2022

Wonderful, easy to use app with great support!!! Makes it very easy for me, my staff, and my customers. THank you!

Sugar Bee Clothing
United States
Time spent using app: 10 months
December 1, 2022

If you have more than one warehouse, this app is for you as it can return to multiple locations, which other apps are lacking. The installation is fast and easy, and the team is great.

United States
Time spent using app: About 1 month
November 30, 2022

We were previously using ReturnMagic, once they shut down we were looking for a good replacement. Thus we have done trials with many other companies.
After a lot of searching, we have found ReturnGo to be a great fit for our company!
There are so many automations that really make the return/exchange process as easy as possible!
We are a small company and Junessa did an amazing job at making this the right choice for us!
She responded to our questions promptly and was more than happy to help us every step of the way from step by step instructions to zoom meetings. We cannot thank her enough. The support team is also very quick to find solutions.

Everything Summercamp
United States
Time spent using app: 28 days
November 28, 2022

Great customer service and support, very responsive and helpful. The return platform works great and has every feature you could want. We use the analytics to see how we are doing and if we need to make adjustments on an item.

Forest Ink
United States
Time spent using app: 6 months
November 23, 2022

ReturnGO is the best for creating a returns portal on your Shopify store. We came with pretty complicated requests, and they successfully helped us achieve the results we need for our brand. They offer the support you could have or imagine. Thanks Eyal, Noa & team for all your efforts.

Lady Pipa
Time spent using app: 2 months
November 21, 2022

The best thing about setting this up is the dedication of the team we had supporting us. Noa & Junessa helped with every question, and worked with us to get this off the ground, even liasing with third parties to make sure it worked. The words of our director 'This is a game changer'
The fluidity of the service will enhance the customer journey in every way we want to enhance it.

United Kingdom
Time spent using app: 10 days
November 17, 2022

We are satisfied with ReturnGo, and the customer support is excellent. It was a good replacement for Return Magic.

Lucky & Me
United States
Time spent using app: 8 months
November 16, 2022

Everything that Stephen said was an option on the phone was not! a feature where the customer pays for the retun is not available, they said they are working on it and will be available next week. I was following once a week for a month, after a month I received an email confirming that the option is now available, I schedule a call. On the call the person informed me that the option is not available, wasting my time again!!! Please note that this company is in India, both Rav and Lian that I previously spoke, have very little knowledge of the software and can not answer basic question! Also, the accents are beyond understandable. Both me and one of my managers had hard time understanding the representative! The app has limited functionalities, the demo "sales call" is all a lie, the tech team that suppose to onboard you has limited training, and no basic comprehension of how shopify works!!!

iLevel Lab
United States
Time spent using app: About 1 month
ReturnGO replied November 18, 2022

We sincerely apologize for the experience you had. It is definitely not an experience we want to provide our merchants. After investigating this issue with Stephen and our team, we realized there was a misunderstanding about "Paying for Return".

Just to clarify, we allow merchants to charge for return shipping labels as either an invoice from your Shopify store or as a deduction in a refund that is based on a fee of your choosing or the expected label fee. We do not charge for labels ourselves. We are sorry for any confusion on this feature in the return platform. We'll do our best to learn from this.

For the sake of transparency, we would like to point out that we are incorporated in the US and Israel, with a significant part of our 24/7 live support team in the Philippines. They are an integral part of ReturnGO.

Again, take full responsibility for the misunderstanding of your request, and we understand your frustration. One of our executives has contacted you in person to discuss further our learning after investigating the issue, hopefully to improve the experience and also to suggest some practical solutions.

We hope to provide you with a better experience in the future.

November 15, 2022

目前只需要兩種語言,這個軟體最基礎的方案剛剛好很夠我用,當我在進行中文和EN的本地化遇到疑問時,客服非常專業且迅速的回覆我的問題。 價格合理、介面也淺顯易懂,對於不是IT出身的我,在使用上完全沒有遇到困難。 推薦!!!!!

知性女人 Femme Elegante
Time spent using app: 4 months