Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the return and exchange process with features like photo uploads for returns, customizable emails, and automatic stock updates. It's praised for handling multiple stores, integrating seamlessly with inventory systems, and offering responsive customer service. Merchants also value its affordability, automation, customization options, and user-friendly interface. Its ability to manage complex return rules is also a key benefit.

May 9, 2023

ReturnGo is a boutique return tool with a very personal approach. The feature sets are rich and very smart. We were specifically drawn to the tool because it can handle multiple shopify stores in one single return portal. Also the fact that the portal can be embedded and has features like defects within the return process was something we were looking for. Junessa (our hero) and Eyal (CEO) have been extremely helpful during implementation. I would advice any other company to go with ReturnGo.

3 months using the app
June 26, 2023

Can't recommend this app enough! Their customer service team has been amazing (especially Junessa) in helping us get set up and this app has really helped us to provide better levels of service to our customer base! 5 stars

Just Golf Stuff
2 months using the app
April 27, 2023

Very intuitive and easy to use. ReturnGo took me less than two hours to set up and I'm not a techie. The app is saving us 2-3 hours work per day so it's a great addition to our stack. Best of all, the customer service is OUTSTANDING. They're really quick to reply and they provide solutions within minutes.

United States
17 days using the app
February 3, 2023

Once the return policy is well defined and set correctly, this app simplifies the process of return, exchanges and refunds. Customer service helped me set the integration with my shipping partner and the service was very quick and efficent.
As a recomendation, It would be great to add a feature in which we can add RMA manually. Unfortunately, some customers still write an email when they need some help, instead of completing the process in the portal.

Retro Eclectic
5 months using the app
March 9, 2023

ReturnGo has helped us automate our return, repair and exchange process. Amazing customer support - they are super responsive and easy to work with. The RG team prioritizes development items when we need them and is always available for any issues/requests.

RG also helped us to create a custom warranty portal to manage our repairs processes which has been amazing. Strongly recommend this app.

Apollo Scooters
United States
6 months using the app
April 14, 2023

the customer service is amazing! they always help right away and are so nice!! they even helped set up the whole thing for me when i couldn't figure it out :) highly recommend!!

Nettle Studios
United States
7 months using the app
June 12, 2023

I recently had the pleasure of using an app that left me thoroughly impressed with its professionalism and outstanding customer support. From start to finish, the experience was seamless and exceeded my expectations in every way. I would like to express my deepest appreciation for Junessa, a member of the customer support team, who went above and beyond to assist me throughout my journey. First and foremost, the app itself showcased a level of professionalism that is rarely seen in today's digital landscape. Its sleek design, intuitive interface, and comprehensive features immediately caught my attention. It was evident that a tremendous amount of thought and effort had been put into creating an exceptional user experience. And thank you a lot again Junessa really appreciated

3 months using the app
November 21, 2022

The best thing about setting this up is the dedication of the team we had supporting us. Noa & Junessa helped with every question, and worked with us to get this off the ground, even liasing with third parties to make sure it worked. The words of our director 'This is a game changer'
The fluidity of the service will enhance the customer journey in every way we want to enhance it.

United Kingdom
10 days using the app
July 5, 2023

Great product. Lots of options, rules, if-thens. Love the exchange function for size/color. This has cut our return/exchange request process time in half. Thank you ReturnGo!

Fishers Finery
United States
About 1 year using the app
November 28, 2022

Great customer service and support, very responsive and helpful. The return platform works great and has every feature you could want. We use the analytics to see how we are doing and if we need to make adjustments on an item.

Forest Ink
United States
6 months using the app