Reviews (329)

Overall rating
4.7
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the returns and exchanges process, enhancing efficiency for both businesses and customers. It features a user-friendly interface for easy management of returns, customizable options, and integration with other services. Merchants appreciate the time savings for customer support teams and the actionable insights from analytics dashboards. The app is also supported by a responsive customer service team, available 24/7, praised for their proactive help in setup and customization. Regular updates and responsiveness to feedback contribute to its continuous improvement, boosting customer satisfaction and efficient return management across multiple Shopify stores.

July 26, 2024

Reyn was quick at replying to my issues. I will be sure to contact Reyn again if we have any other issues. Thank you for your help!

Camilla eBoutique
Australia
About 2 years using the app
July 24, 2024

Great features and more importantly supported with quick and knowledgable service. Easy to set up and easy for customers to use and understand.

Chief Upland
United States
Over 2 years using the app
September 18, 2024

The person I spoke to was Amazing!

camillekids
United States
About 1 month using the app
July 18, 2024

I have received excellent customer service and onboarding. Turnaround time with customer support and the ability to video chat with their team has been incredibly helpful!

Durnin Farm and Ranch Wear
Canada
10 days using the app
June 5, 2024

Best in class support, a deeply involved ruleset, and automations? This app is just the best at what it does. I could not give any higher praises to this app and team, if you are nervous about your returns process, that ends here.

Shop Point Collection
United States
9 months using the app
June 25, 2024

The team at Returns go are super efficient and quick to respond, a member of their team (Mike) recently responded all throughout the evening to help us troubleshoot an issue.

Hunza G
United Kingdom
Over 2 years using the app
June 5, 2024

ReturnGO is an awesome app! It has truly streamlined our return process, making it so much easier for both us and our customers. I'm so glad I found it! The support team is super helpful and responsive too. They're always available to answer any questions and help resolve any issues. World class! Love it!

Viakix
United States
6 months using the app
June 3, 2024

Very easy to use and the customer service is very helpful. They basically helped me to set the whole process via email. I strongly recommend. Our returns are so much easier now.

Metamorphoza
Bulgaria
5 months using the app
June 3, 2024

Carla was so amazing! She was enormously helpful to me today. I appreciate her so much. She was so patient. I am the least tech savvy individual on the planet probably and seemingly simple things in the online world don't come to me so easy. Carla patiently walked me through all my questions and even broken things down further with pictures and numerical lists. She is just a gem. Thanks so very much!

Sun-Dipped Gems
United States
3 months using the app
November 29, 2024

After careful evaluation of all available return apps, we launched ReturnGO in 2022. After two years we can say it offers excellent value for money. In particular exchanges, return label options, return fee handling and automation options are excellent features. The continuous development and expansion of features of the app are also above standard. And the helpdesk is excellent. 100% recommendation.

Okimono Limited Editions
Netherlands