Reviews (309)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its top-notch customer service, intuitive interface, and efficient returns and exchanges management. They appreciate its customization features, multi-store management from a single portal, and seamless integration with Shopify. Merchants also commend its affordability, reliability, and the positive impact it has on their businesses by simplifying the return process. Unique features like instant exchanges and custom return policies are also praised.

Edited April 8, 2024

Works as you would expect it to, we tested several before settling on this one which gave us the best capacity for the customisation that we needed. It has made our return process very simple and efficient for our customers and staff, and the support is excellent, always quick and easy to follow, I highly recommend it, thank you, returngo!

MahaShe
Australia
4 months using the app
Edited May 31, 2024

This app is a MUST. Great integration and crucial for any business. Plus, their customer service is unmatched. Thank you!

Bamboo is Better
United States
Almost 3 years using the app
May 31, 2024

Great customer help today as always. Thank you really appreciate your assistance.

Aqua Swim Supplies
United Kingdom
About 1 month using the app
April 10, 2024

Great service

Cala Fashion
Israel
7 months using the app
January 7, 2024

Great product, very flexible, does what it's supposed to do and does it right. Simple to setup.
And absolutely AMAZING, stellar customer support. Very responsive, won't waste your time, gets straight to the point, helpful - turns out if wasn't a problem with the app but a mistake of our staff.

Mabel Chong
United States
Over 1 year using the app
February 1, 2024

Such an easy and customisable returns portal. The customer service is absolutely next level. I would recommend ReturnGO to absolutely everyone.

MegbyDesign
Australia
Almost 2 years using the app
January 8, 2024

The customer service I've experienced is phenomenal! They are so fast and they fix any issues I might run into perfectly!

STAY WEAR
United States
Over 1 year using the app
November 8, 2023

We started with ReturnGo a while ago and actually switched to Ecoship because of their AI solutions. Well, after about 6 requests to Ecoship customer service, I decided to switch back. This time, I actually used their customer support, which I must say is outstanding. They helped me set up the process for both of my Shopify stores and have answered questions and helped with integrations with other apps. Now that the app is set up correctly (the initial setup was actually our fault), I am very happy..
There is no comparison between the two apps and the customer support is amazing. If you have the choice, just use ReturnGo and make your life easier.

Armor Concepts
United States
4 months using the app
August 22, 2023

This app has been a game-changer for me and has saved me so much time. I used to use the built in Returns Portal with ShipStation, but it did not have the customization options to choose different service levels with USPS, so I was always paying Priority Returns, otherwise customers would receive errors with First Class. Now having the options to do both returns AND exchanges has simplified things so much. This app really has it all - it does take a bit to get set up and understand everything - but once you pass that learning curve it's a very solid app. I couldn't imagine being without it now. As far as Customer Service, I have worked with many people, especially Lian, and they have all been wonderful and extremely helpful!

BlitzBeatz
United States
About 1 year using the app
December 8, 2023

Junessa has been instrumental through this process. Without her assistance and knowledge we would have not been successful. As a result, the implementation has been seamless. ReturnGo in our experience is working great. Our process has become more efficient internally and our customers experience has improved as a result. Thank you Junessa! and to the great team at ReturnGo!

BloqUV
United States
2 months using the app