ReturnGO Returns & Exchanges , 301 reviews

This is an amazing option for such an affordable price that lets us manage multiple return and exchange flows. Their team has also been incredibly helpful.

If you have more than one warehouse, this app is for you as it can return to multiple locations, which other apps are lacking. The installation is fast and easy, and the team is great.

These guys are relentlessly committed to customer success -- which is prob what matters most in any app/product/partner -- so I gotta recommend them. I installed and self-onboarded and had some issues. The founder got on a call and walked me thru everything. TBH, I walked away thinking, "I gotta talk with my customers more; this guy is what good business looks like." Besides the people, what's gonna make this app a winner in the long run is that it offers customers who want to make returns a LOT of incentives/options to keep the item, donate it, get store credit, etc...so that we don't have to make painful refunds. That's an amazing feature and at a starting price of $10 it makes this app a fantastic choice for any sized store.

ReturnGo has been great for us! We switched from a competitor and our plan with ReturnGo is less expensive with even more features.

Wir haben die App für die Abwicklung unserer Retouren installiert. Anfangs gab es einige Schwierigkeiten mit der Integration in Sendcloud und im speziellen der automatischen Sendung der shipping-labels. Aber der Support war sehr hilfsbereit und engagiert und mittlerweile funktioniert alles super. Sehr übersichtlich, gutes Interface und leicht zu bedienen.

This app not only helps my customers have a positive return/exchange experience, but it takes a lot of the manual work of processing and keeping track of those orders off our plate. This App has almost everything I need and the team at ReturnGO is helpful, reliable and committed to helping merchants have the best experience with their app. I am blow away by the level of customer service they provide and look forward to using this app for a long time to come. THANK YOU!

Their staff have been SO helpful, and have been incredibly useful. I cannot thank Geanica especially, who has been an absolute blessing for setting everything up for us. Their team is responsive, quite literally responding instantly, and cut straight to the point and can answer your questions. I highly recommend this app for you to use for returns. I have tried SO many other apps, but this one has been quite literally perfect. Thank you to this team again! And Geanica especially.

I love this app. It has made exchanges go from Shopify to Xero perfectly. The support is incredible!!

I use this app since a week, and it is great for user experience! Every exchange or refund request is converted into Shopify! The best thing is to have the opportunity to chat with the support for any question. They are super nice and take a lot of comments in consideration. They work hard to add future improvements, and propose always better. I recommend 300% !!
Aurelie from HASTKO

Dieses Return & Exchange App ist sensationell und weitaus das beste was ich bis jetzt mit Shopify ausporbiert hab. Super Intergration mit Shopify und unterstützt alle benötigten Exchange/Return-Use Cases, kann ich nur empfehlen.

Das Thema alleine ist ja schon sehr komplex, aber richtig konfiguriert macht es die Kundenerfahrung super einfach und übersichtlich, eine Retoure anzumelden, selbst auf dem Mobile. Super ist auch die Möglichkeit für Refund mit Store-Credit, welche sogar im Kunden-Konto angezeigt werden kann. Aber auch im Backoffice sehr übersichtlich mit gutem Zusammenspiel mit Shopify-Admin.

Und noch viel besser ist der Support von returnGo, ohne langes warten im Chat, hilfsbereit unterstützen sie, wo sie nur können. Dank deren Hilfe konnte ich auch komplexere Fragestellungen zu meiner vollen Zufriedenheit lösen.

Dear returnGo-Team - keep on doing what you do - thank you!