Reviews (310)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its top-notch customer service, intuitive interface, and efficient returns and exchanges management. They appreciate its customization features, multi-store management from a single portal, and seamless integration with Shopify. Merchants also commend its affordability, reliability, and the positive impact it has on their businesses by simplifying the return process. Unique features like instant exchanges and custom return policies are also praised.
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Super helpful support team! I've contacted them a few times and they have always been very quick to respond and able to fix the issue. This app is great value and works well.
Firstly, customer service was helpful during the installment process. They clarified every point for us. Also, the UX is user-friendly. They helped us, especially on language conversion. Every steps are simplified. Merchants who use Money Order in their stores could use efficiently. IBAN check feature is trust point for merchants. Thanks for the great service again!
Amazing app and amazing customer service from Junessa Olid who is a pleasure to work with. She made this app solution a smooth sailing process with excellent training via a video call. Thank You!
Tapered
We are using this app to offer store credits for our client's return - under Shopify basic. I was looking for an app to simplify the return process and very happy to have found it. The Returngo team has been very responsive and helpful with the application setup. They always reply instantly! We've only been using it for a month as of now, but very happy about it. Big + for us: we can translate all text, offer store credit, have a simple platform in the backend to manage the returns, customize the layout to match our store design.
Brilliant app, which my client is absolutely thrilled with. Best support ever - took time to explain everything and also advised of upcoming updates. Attentive and thoughtful and extremely helpful. Highly recommended to anyone!
Can't recommend this app enough. Easy to set up as you can arrange a call after installing so they can talk you though the whole process. I had to use the chat for help a few times and they answered immediately and either did it for us or showed me how to do it. If all that wasn't enough to get you to download this app, we asked for an extra feature as we have 2 kinds of returns and they set the whole thing up for us outside of the normal plan we are on. And it only took a couple of days. Was having the type of day where nothing goes right and honestly, this kindness turned my week around. So get this app!
Customer support is so far so good. App exactly what we need it for and they have upgrade or updates from time to time. Chat support is always helpful and replies within a few hours.
AMAZING COMPANY! CONSTANTLY IMPROVING THEIR ALREADY AWESOME FEATURES! CEO HELPED ME AT MIDNIGHT HIS TIME AND JUMPED ON A ZOOM TO ASSIST ME! WOW!
Awesome app! Helped me a lot to create a smooth refund and return process for me and my customers! Great value!
Well done app! Customer care is very helpful, quick response and so many features. Multiple languages. Recommended.