Reviews (310)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its top-notch customer service, intuitive interface, and efficient returns and exchanges management. They appreciate its customization features, multi-store management from a single portal, and seamless integration with Shopify. Merchants also commend its affordability, reliability, and the positive impact it has on their businesses by simplifying the return process. Unique features like instant exchanges and custom return policies are also praised.

August 4, 2022

Super helpful support team! I've contacted them a few times and they have always been very quick to respond and able to fix the issue. This app is great value and works well.

Life Less Common
Australia
29 days using the app
August 18, 2022

Firstly, customer service was helpful during the installment process. They clarified every point for us. Also, the UX is user-friendly. They helped us, especially on language conversion. Every steps are simplified. Merchants who use Money Order in their stores could use efficiently. IBAN check feature is trust point for merchants. Thanks for the great service again!

Love on Friday
Türkiye
29 days using the app
February 15, 2022

Amazing app and amazing customer service from Junessa Olid who is a pleasure to work with. She made this app solution a smooth sailing process with excellent training via a video call. Thank You!
Tapered

Tapered Menswear
United Kingdom
25 days using the app
June 9, 2021

We are using this app to offer store credits for our client's return - under Shopify basic. I was looking for an app to simplify the return process and very happy to have found it. The Returngo team has been very responsive and helpful with the application setup. They always reply instantly! We've only been using it for a month as of now, but very happy about it. Big + for us: we can translate all text, offer store credit, have a simple platform in the backend to manage the returns, customize the layout to match our store design.

Louise Labrecque
Canada
22 days using the app
December 2, 2021

Brilliant app, which my client is absolutely thrilled with. Best support ever - took time to explain everything and also advised of upcoming updates. Attentive and thoughtful and extremely helpful. Highly recommended to anyone!

Chambers
New Zealand
22 days using the app
July 14, 2022

Can't recommend this app enough. Easy to set up as you can arrange a call after installing so they can talk you though the whole process. I had to use the chat for help a few times and they answered immediately and either did it for us or showed me how to do it. If all that wasn't enough to get you to download this app, we asked for an extra feature as we have 2 kinds of returns and they set the whole thing up for us outside of the normal plan we are on. And it only took a couple of days. Was having the type of day where nothing goes right and honestly, this kindness turned my week around. So get this app!

Awoo Pet Essentials
United States
15 days using the app
September 24, 2021

Customer support is so far so good. App exactly what we need it for and they have upgrade or updates from time to time. Chat support is always helpful and replies within a few hours.

Tallmenshoes.com
United States
15 days using the app
July 31, 2021

AMAZING COMPANY! CONSTANTLY IMPROVING THEIR ALREADY AWESOME FEATURES! CEO HELPED ME AT MIDNIGHT HIS TIME AND JUMPED ON A ZOOM TO ASSIST ME! WOW!

Kelley Cawley
United States
15 days using the app
February 15, 2022

Awesome app! Helped me a lot to create a smooth refund and return process for me and my customers! Great value!

Arctic Sammy
New Zealand
15 days using the app
June 14, 2022

Well done app! Customer care is very helpful, quick response and so many features. Multiple languages. Recommended.

Nugnes 1920
Italy
14 days using the app