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Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants commend this app for its efficient management of returns and exchanges, highlighting features like photo uploads for returns, customizable emails, and automatic stock updates. Its user-friendly interface, ability to handle multiple stores, and multilingual support are also appreciated. The support team is noted for their prompt and helpful service. The app is seen as affordable, offering good value with features like instant exchanges and custom return policies.

January 5, 2022

excellent customer service by Lian, fast responses and great help from them to answer all of our questions

Believe Supplements
About 9 hours using the app
November 4, 2021

This has been one of the best customer experiences ever, highly recommended. The app is also working great and they personalized it for me according to my needs. Thank you so much for the great service and keep up the good work.

South Africa
About 6 hours using the app
Edited August 18, 2022

I tested multiple apps (Loop, Rich Returns, Happy Returns and PostCo 360) before settling on ReturnGO. Reasons why; - Best overall value with cost as a factor
- Most flexible and easy to tailor to your unique business processes
- Most options / connections to 3rd party carrier aggregators like Shippo, Shipstaion, Sendcloud etc
- Very quick and easy setup
- Support is instant and extremely helpful with onboarding offered! (Mike was great).
- UI + UX is clean
- No hidden upgrades or add-ons you have to pay for Feature rich Honestly, you can't go wrong with this, I've been trying to find the right solution for a couple of months now.

United Kingdom
About 4 hours using the app
November 17, 2021

This app is game-changing. Absolutely love it, Juneesa was really kind, patient, and helpful in setting up the app for us. Would definitely recommend this app!

South Africa
About 3 hours using the app
September 27, 2021

This app is exactly what we were looking for to help ease the return request/process for customers and us. The customer service is also excellent, with quick responses and the ability to setup video calls!

Bolufe Boutique
United States
About 3 hours using the app
July 6, 2022

Not only is the app great, but the customer service has been so next level amazing that I'm shocked, and so grateful. Reyn has been so awesome helping us move over from Return Magic and get everything organised. So happy!

Dixxon Flannel Australia
About 1 hour using the app
July 12, 2022

I just installed this app and only used it for a test return so far, but I'm giving 5 stars because in going through the process of setting the app up, the assistance provided by the live chat agent was excellent. Plus, there's so many options to offer customers. I look forward to the app working perfectly.

Rich Boys
United States
About 1 hour using the app
January 28, 2022

So easy. Great support, amazing functionality. I installed it on one of my sites and then size more of them.

About 1 hour using the app
December 9, 2021

Such a great app for automated returns & the best customer service! They helped me with setup every step of the way.

Antibes Store
About 1 hour using the app
April 7, 2022

Lian helped me get this setup for our returns. It took maybe 10 minutes on a chat and a zoom call. This has been the easiest return system that we tried. Others were very confusing. Thanks again!!

Fire Retardant
United States
About 1 hour using the app