Reviews (354)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving the efficiency of returns and exchanges, noting its ability to maintain sales and enhance customer satisfaction. They praise its user-friendly returns portal, seamless shipping integration, customizable policies, and insightful analytics dashboard. The app's reliability and continuous updates, along with responsive 24/7 support, are also highlighted as key benefits.

February 20, 2025

The App is very intuitive and the onboarding support is great! Junessa supported me through the process and ensured all setup was correct.

Sunday Silks
United States
14 days using the app
December 12, 2024

Junessa is extremely helpful and knowledgeable about returnGo, i trust the app because she is always prompt and effective in her assistance

Vervazi
United States
3 months using the app
December 9, 2024

Managing returns used to be one of the biggest challenges for us, but since integrating ReturnGO, the process has become seamless and hassle-free. Their platform is intuitive, customisable, and has allowed us to offer a smooth returns experience to our customers, which is key in retaining their trust and loyalty.

What truly stands out is the exceptional support from the ReturnGO team. Whenever we’ve had questions or needed adjustments, their team has been responsive, knowledgeable, and a pleasure to work with.

Thanks to ReturnGO, we’ve not only streamlined our operations but also turned what used to be a pain point into a strength. Highly recommended for any e-commerce brand looking to elevate their customer experience!

NOVU
United Kingdom
4 months using the app
December 16, 2024

I highly recommend this app! The onboarding was very informative and the support team (especially Reyn) was extremely helpful with our inquiries. On the app itself, it's highly customizable based on our current return policies. Customizations in the UI/emails may be a little limited, but not an issue itself as we're able to change fonts and colors.

Overall, this is a great returns app with a supportive team always ready to help. To the ReturnGO team, thank you so much for making our implementation a smooth experience!

White Coat
Philippines
2 months using the app
December 16, 2024

must have app

Bogomore
United States
13 days using the app
December 12, 2024

The ReturnGo Staff have been extremely helpful in getting my account set up, answering any questions I have had and working through different scenarios based on our needs. Not to mention I am saving money using this app compared to the other one I was using before, which didn't have the integration with Amazon I needed. So overall, very happy.

Maui Rippers
United States
8 days using the app
November 4, 2024

So far the app has worked relatively well but the most impressive thing about ReturnGo if definitely the level of customer service on the support side. Quick to reply and eager to help.

Flora Danica
Denmark
2 months using the app
October 10, 2024

Excellent customer service and always fast response form the support team.

CurrentBody
United Kingdom
Over 1 year using the app
October 15, 2024

Excellent customer service and flexibility in the setup. Reyn has been amazing in assisting with the implementation.

Hana The Label
Australia
2 months using the app
October 1, 2024

I love working with Returns Go it has given me and my team so free hands to work on other things. Also the support team is always getting back to us in a timely manner, and handling our issues right away.

Milano Di Rouge
United States
About 1 year using the app