Reviews (309)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its top-notch customer service, intuitive interface, and efficient returns and exchanges management. They appreciate its customization features, multi-store management from a single portal, and seamless integration with Shopify. Merchants also commend its affordability, reliability, and the positive impact it has on their businesses by simplifying the return process. Unique features like instant exchanges and custom return policies are also praised.

September 29, 2023

So far I've been using return go for my start-up business and although I haven't had many returns, the set-up was very easy and the support from Junessa Olid at Return Go was phenomenal. She stuck with me thru the entire set-up process and has been very helpful ever since. I commend her for excellent customer service and will continue to use return go as my business grows.

Starwides
United States
Over 1 year using the app
September 8, 2021

Great experience with their CS team, specifically Lian & Junessa. So helpful & got to the root of an issue that was affecting our returns, but now it's solved! The app itself is definitely worth it as an affordable option out there.

Driftline
United States
Almost 3 years using the app
November 26, 2021

Been using this app for a few months now, been great! customer service is brilliant, replied to me straight away and stuck with me until everything was how I wanted it!

Sugar Loaf Clothing
United Kingdom
Over 2 years using the app
November 8, 2023

We started with ReturnGo a while ago and actually switched to Ecoship because of their AI solutions. Well, after about 6 requests to Ecoship customer service, I decided to switch back. This time, I actually used their customer support, which I must say is outstanding. They helped me set up the process for both of my Shopify stores and have answered questions and helped with integrations with other apps. Now that the app is set up correctly (the initial setup was actually our fault), I am very happy..
There is no comparison between the two apps and the customer support is amazing. If you have the choice, just use ReturnGo and make your life easier.

Armor Concepts
United States
4 months using the app
October 4, 2023

Absolutely friendly, totally helpfully!!!

TERMINAL X
Greece
About 1 year using the app
November 16, 2021

Great comprehensive solution for exchange and return. The customer service is especially great - quick responses, patient and thorough.

Sonderlier
United States
Over 2 years using the app
October 7, 2021

ReturnGo is a magnificent APP....what I most like about it is that there are multiple features that I can activate on need. Things like blocking items for returns, having separate # of return days for money returns and exchanges, giving my customers store credit, and many more. I also noticed that the team is constantly improving the tool and adding new features. But my #1 comment is that the support team, specially Eyal, works shoulder to shoulder with us to setup and improve the portal. Service is the icing on the cake and ReturnGo definitely knows how to do it well.

Leonisa - Panamá
Panama
Over 2 years using the app
May 23, 2023

Easily the most user & budget friendly return app we have used. Their customer support is A+! Highly recommend.

fabrik
Australia
Over 2 years using the app
December 29, 2021

Junessa helped me get the app integrated quickly. Amazing how much control you have over the process!

Ballistic Fabrication
United States
Over 2 years using the app
December 13, 2021

The app is very easy to use with all the options combined. Besides that the customer service is excellent!

LA V STORE
Belgium
Over 2 years using the app