Reviews (354)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving the efficiency of returns and exchanges, noting its ability to maintain sales and enhance customer satisfaction. They praise its user-friendly returns portal, seamless shipping integration, customizable policies, and insightful analytics dashboard. The app's reliability and continuous updates, along with responsive 24/7 support, are also highlighted as key benefits.

September 23, 2024

We have nothing but good things to say about the customer service! They are always quick to locate the problem and resolve it for us. Junessa was also very professional and polite. Thank you

Just Men's Shoes
United States
Almost 2 years using the app
September 27, 2024

The team at ReturnGO is responsive, supportive and understanding of our needs. What they cannot solve in the moment, they take away to help find a solution where possible. Our returns process is much smoother these days giving both our internal team and our customers a better experience.

Blundstone Canada
Canada
10 months using the app
September 10, 2024

Their support is suuuuper helpful, they were able to help get my issue fixed in less than 10 minutes. Highly recommend!

Só Dança USA
United States
Over 2 years using the app
September 4, 2024

A huge thank you to Carla from customer service. She greatly helped us by working hard on a request that wasn't simple. We now have the solution to our problem! I highly recommend Return-Go.

Mennillo
Canada
Over 2 years using the app
September 18, 2024

The person I spoke to was Amazing!

camillekids
United States
About 1 month using the app
July 24, 2024

Great features and more importantly supported with quick and knowledgable service. Easy to set up and easy for customers to use and understand.

Chief Upland
United States
Over 2 years using the app
July 26, 2024

Reyn was quick at replying to my issues. I will be sure to contact Reyn again if we have any other issues. Thank you for your help!

Camilla eBoutique
Australia
About 2 years using the app
July 16, 2024

Amazing! The app works well and the team is very helpful. Junessa especially went above and beyond today to literally build a custom offer to limit returns for me. She spent much more time than I would have expected and created something absolutely perfect for my site. Thank you, Junessa! You have made me a loyal customer. :) -Joy

MARION Maternity
United States
About 1 year using the app
June 25, 2024

The team at Returns go are super efficient and quick to respond, a member of their team (Mike) recently responded all throughout the evening to help us troubleshoot an issue.

Hunza G
United Kingdom
Over 2 years using the app
July 30, 2024

Great app. Returns take a lot of time from our customer support and ReturnGO has helped us to save tons of time. Yes there are some bugs from time to time like everywhere else but their team is always very helpful and all problems are usually resolved within few minutes. Definitely recommend.

Fabini.cz
Czechia
6 months using the app