Reviews (354)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving the efficiency of returns and exchanges, noting its ability to maintain sales and enhance customer satisfaction. They praise its user-friendly returns portal, seamless shipping integration, customizable policies, and insightful analytics dashboard. The app's reliability and continuous updates, along with responsive 24/7 support, are also highlighted as key benefits.

June 5, 2024

ReturnGO is an awesome app! It has truly streamlined our return process, making it so much easier for both us and our customers. I'm so glad I found it! The support team is super helpful and responsive too. They're always available to answer any questions and help resolve any issues. World class! Love it!

Viakix
United States
6 months using the app
April 5, 2024

I could not be happier with the customer service provided by ReturnGo. I'm starting my own business and have never done something like this before so I have a lot of questions! The ReturnGo team is always really quick to respond and explains things in simple terms so I can understand them which is so helpful. Nothing is too much trouble! Highly recommend.

Blue Sky Day the Label
Australia
24 days using the app
Edited April 8, 2024

Works as you would expect it to, we tested several before settling on this one which gave us the best capacity for the customisation that we needed. It has made our return process very simple and efficient for our customers and staff, and the support is excellent, always quick and easy to follow, I highly recommend it, thank you, returngo!

MahaShe
Australia
4 months using the app
Edited May 31, 2024

This app is a MUST. Great integration and crucial for any business. Plus, their customer service is unmatched. Thank you!

Bamboo is Better
United States
Almost 3 years using the app
June 3, 2024

Very easy to use and the customer service is very helpful. They basically helped me to set the whole process via email. I strongly recommend. Our returns are so much easier now.

Metamorphoza
Bulgaria
5 months using the app
May 2, 2024

ReturnGO has been a game-changer for our returns process! The user-friendly interface makes it easy for our customers to initiate returns and track their status. The analytics dashboard provides valuable insights, helping us improve our products and services. They also have an amazing support when we need assistance for either the set-up or any issues. They've been very helpful! Fantastic app and highly recommend!

Scentiment
United States
2 months using the app
June 3, 2024

Carla was so amazing! She was enormously helpful to me today. I appreciate her so much. She was so patient. I am the least tech savvy individual on the planet probably and seemingly simple things in the online world don't come to me so easy. Carla patiently walked me through all my questions and even broken things down further with pictures and numerical lists. She is just a gem. Thanks so very much!

Sun-Dipped Gems
United States
3 months using the app
May 1, 2024

Customer service at ReturnGO has been amazing and has bent over backwards to help a small business with its returns portal. Would definitely recommend it!

Chouchou Intimates
Australia
2 months using the app
June 25, 2024

The team at Returns go are super efficient and quick to respond, a member of their team (Mike) recently responded all throughout the evening to help us troubleshoot an issue.

Hunza G
United Kingdom
Over 2 years using the app
September 18, 2024

The person I spoke to was Amazing!

camillekids
United States
About 1 month using the app