Reviews (349)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining returns and exchanges, noting its time-saving capabilities and operational efficiency. The customizable returns portal enhances customer satisfaction, and features like automatic return approvals and seamless shipping app integration are particularly valued. Continuous updates and responsive 24/7 customer support ensure smooth onboarding and quick problem resolution, making it a valuable tool for managing returns and preserving revenue through exchanges.

June 3, 2024

Very easy to use and the customer service is very helpful. They basically helped me to set the whole process via email. I strongly recommend. Our returns are so much easier now.

Metamorphoza
Bulgaria
5 months using the app
June 3, 2024

Carla was so amazing! She was enormously helpful to me today. I appreciate her so much. She was so patient. I am the least tech savvy individual on the planet probably and seemingly simple things in the online world don't come to me so easy. Carla patiently walked me through all my questions and even broken things down further with pictures and numerical lists. She is just a gem. Thanks so very much!

Sun-Dipped Gems
United States
3 months using the app
May 2, 2024

ReturnGO has been a game-changer for our returns process! The user-friendly interface makes it easy for our customers to initiate returns and track their status. The analytics dashboard provides valuable insights, helping us improve our products and services. They also have an amazing support when we need assistance for either the set-up or any issues. They've been very helpful! Fantastic app and highly recommend!

Scentiment
United States
2 months using the app
June 25, 2024

The team at Returns go are super efficient and quick to respond, a member of their team (Mike) recently responded all throughout the evening to help us troubleshoot an issue.

Hunza G
United Kingdom
Over 2 years using the app
July 18, 2024

I have received excellent customer service and onboarding. Turnaround time with customer support and the ability to video chat with their team has been incredibly helpful!

Durnin Farm and Ranch Wear
Canada
10 days using the app
May 1, 2024

Customer service at ReturnGO has been amazing and has bent over backwards to help a small business with its returns portal. Would definitely recommend it!

Chouchou Intimates
Australia
2 months using the app
June 3, 2024

Always great Customer Service! Thanks Chris and Ray on chat! Always helpful, super fast! :)

Budgy Smuggler Australia
Australia
3 months using the app
May 31, 2024

Great customer help today as always. Thank you really appreciate your assistance.

Aqua Swim Supplies
United Kingdom
About 1 month using the app
April 10, 2024

Great service

Cala Fashion
Israel
7 months using the app
September 18, 2023

Love the service they order, very clear and easy to use.

Joybees Footwear Canada
Canada
Over 3 years using the app