Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants commend this app for its efficient management of returns and exchanges, highlighting features like photo uploads for returns, customizable emails, and automatic stock updates. Its user-friendly interface, ability to handle multiple stores, and multilingual support are also appreciated. The support team is noted for their prompt and helpful service. The app is seen as affordable, offering good value with features like instant exchanges and custom return policies.

April 27, 2023

Very intuitive and easy to use. ReturnGo took me less than two hours to set up and I'm not a techie. The app is saving us 2-3 hours work per day so it's a great addition to our stack. Best of all, the customer service is OUTSTANDING. They're really quick to reply and they provide solutions within minutes.

United States
17 days using the app
March 9, 2023

Their staff have been SO helpful, and have been incredibly useful. I cannot thank Geanica especially, who has been an absolute blessing for setting everything up for us. Their team is responsive, quite literally responding instantly, and cut straight to the point and can answer your questions. I highly recommend this app for you to use for returns. I have tried SO many other apps, but this one has been quite literally perfect. Thank you to this team again! And Geanica especially.

The Traveller Series
About 1 month using the app
Edited October 3, 2023

I've been using Return Go for over a year now, and it has significantly reduced the time and effort required for managing returns through the exchange portal. Our customers greatly appreciate this user-friendly tool for initiating return requests, and it instills confidence in their shopping experience.

Retro Eclectic
About 1 year using the app
May 3, 2023

ReturnGo is an intuitive and nicely designed app. my experience with the app is a positive one.
The support team for this app is fantastic. They provided great assistance. Thank you!

United Kingdom
9 months using the app
January 7, 2023

This is the best app out there for a reasonable price. This has all the features of the overpriced ones. And, the support group is GREAT. We use this on Jane Win Jewelry, and I use this app for a number of my other eComm clients. No returns app is perfect, but this has the best combo of features, price, and support. Cheers team

Jane Win by Jane Winchester Paradis
United States
7 months using the app
April 25, 2023

good app. looks professional and simple to use. easy to manage and process return and exchange. support teams are also helpful

United States
3 months using the app
February 23, 2023

Such a great app. Super easy for customers and staff to use, eases the returns process and saves us a lot of time. Plus the customer service team are fantastic and super quick at replying.

Luv Lou UK
About 1 year using the app
February 14, 2023

Amazing solution! A must have app.
Return go provide us exchange and return experience. Support teams is great.
Well done

One Project
5 months using the app
April 12, 2023

I had a great onboarding experience with Junessa. She answered all my questions and helped me setting up the returns portal for my shop. RetunrGo is a great app with many features and fair pricing. Only in design I find they could improve a little bit.

9 days using the app
March 24, 2023

ReturnGo has been great for us! We switched from a competitor and our plan with ReturnGo is less expensive with even more features.

United States
About 1 month using the app