Reviews (321)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining returns and exchanges, praising its user-friendly interface that simplifies return tracking and initiation. They appreciate the customizable setup that aligns with their brand needs, responsive customer support, and an analytics dashboard that provides valuable insights. The smooth integration with Shopify and a cost-effective pricing structure are also noted benefits.

June 14, 2022

I've needed help twice - and both times, Junessa has jumped right on and handled my issues. Incredible customer service. So many apps make you leave a message and wait for an email - I delete those apps. This is the way.

Ideal Place Market
United States
Over 1 year using the app
Edited December 19, 2023

This app took the place of Return Magic for our company, and it was very easy to train the team on. Customer service is always quick to respond and help out. Also quick to address suggestions. Customer experience seems to be very good from the front end.

The Goulet Pen Company
United States
Over 1 year using the app
July 26, 2022

Fantastic interface, functionality, and top quality live screen share support. Very high value for super reasonable cost. Worth every penny.

Higher Hangers® - BioHangers® Space Saving Clothes Hangers
United States
Over 1 year using the app
April 22, 2022

Great app! Very easy to use and their customer service is exceptional! We highly recommend this app for taking the hassle out of returns.

Dapper Horse
United States
Over 1 year using the app
June 28, 2023

We went from processing returns manually to ReturnGO. Great improvement and support is always great.

High Country Outfitters
United States
Over 1 year using the app
November 23, 2022

ReturnGO is the best for creating a returns portal on your Shopify store. We came with pretty complicated requests, and they successfully helped us achieve the results we need for our brand. They offer the support you could have or imagine. Thanks Eyal, Noa & team for all your efforts.

Lady Pipa
Spain
Over 1 year using the app
October 12, 2021

This app requires some significant setup time and testing, but once we got that done, the app has worked great. The few glitches that we've run into have been addressed promptly and thoroughly by the development team, and they've even accommodated us with a custom feature we needed. The interface is perfect for teams wanting a highly-customized portal and dynamic features. It's made the returns process so much more streamlined and organized. We're very happy.

Vapour Beauty
United States
Over 1 year using the app
Edited July 10, 2024

A great app with excellent features and very helpful customer support. Special thanks to Rav and Reyn!

ESSĒN
Australia
Over 1 year using the app
September 29, 2023

So far I've been using return go for my start-up business and although I haven't had many returns, the set-up was very easy and the support from Junessa Olid at Return Go was phenomenal. She stuck with me thru the entire set-up process and has been very helpful ever since. I commend her for excellent customer service and will continue to use return go as my business grows.

Starwides
United States
Over 1 year using the app
Edited July 13, 2021

By far one of the best Return apps available for Shopify. Streamlines the entire process for customers so that it takes a job off of your plate. The Return Go App continually has gotten better since we first installed it onto our store. For the price and value offered I would say to look no further than this Return and Exchange Portal!

ALT. Fragrances
United States
Over 1 year using the app