Reviews (328)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the returns and exchanges process, enhancing efficiency for both businesses and customers. It features a user-friendly interface for easy management of returns, customizable options, and integration with other services. Merchants appreciate the time savings for customer support teams and the actionable insights from analytics dashboards. The app is also supported by a responsive customer service team, available 24/7, praised for their proactive help in setup and customization. Regular updates and responsiveness to feedback contribute to its continuous improvement, boosting customer satisfaction and efficient return management across multiple Shopify stores.

April 25, 2021

Writing the review after genuinely using the app for over 10 days. The plugin works seamlessly well, exactly as per our expectations. The best part is their support if in the business hours, they are always available to help you solve your queries. We've been in touch with Aviad, Assi & a few more. All of them are simply awesome. Great to connect with positive people who are trying their best to change the game.

AestheticNation
India
Almost 2 years using the app
Edited February 22, 2022

Great App, excellent customer service. The app reduced immediately the effort in handling returns. We save time, the customer has a clear tool to handle its request and we turn already returns into exchanges. Work perfectly, highly recommended.

N°129 concept store
Germany
Almost 2 years using the app
October 6, 2021

The app support is the best! The price and features are perfect, and I wish every app was so easy to set up.

Lavinia Lingerie
United States
Almost 2 years using the app
August 8, 2021

I am still in the trial period of this app and can already tell this is a great product with an awesome team behind it. These guys are super responsive and ready to help and take suggestions even on a sunday!! They are coming up with great integrations in the future to support our use cases. Bravo, great find! Awesome app and team

Cyclop
India
Almost 2 years using the app
July 12, 2022

I just installed this app and only used it for a test return so far, but I'm giving 5 stars because in going through the process of setting the app up, the assistance provided by the live chat agent was excellent. Plus, there's so many options to offer customers. I look forward to the app working perfectly.

Rich Boys
United States
Almost 2 years using the app
July 14, 2022

Best customer experience ever experienced! Lian, the support guy following me, was excellent! The app itself it is also super duper useful, I don't think I am going back!

Coralliana
Netherlands
Almost 2 years using the app
July 18, 2022

I'm using this app for a store, and from the testing phase the app was smooth as butter. Had some translations that were a bit off and needed to be double-checked, but other than that, the support was ON POINT. I mean, from my point of view, the 5 stars rating defines the app and also the support. I totally recommend this app. You'll be satisfied and your customers will be satisfied.

CATO
Romania
Almost 2 years using the app
July 22, 2022

Switched from Return Magic to this app after trying 6 others - lifesaver! Support is great and always available. So far met all expectations. Thanks!

UnShy
United States
Almost 2 years using the app
July 19, 2022

The customer service is outstanding. I reached out on a Saturday afternoon asking a question and had a reply from Eyal within minutes. It was very much appreciated.

Three Stars Golf
United States
Almost 2 years using the app
June 14, 2022

I've needed help twice - and both times, Junessa has jumped right on and handled my issues. Incredible customer service. So many apps make you leave a message and wait for an email - I delete those apps. This is the way.

Ideal Place Market
United States
Over 1 year using the app