Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its top-notch customer service, intuitive interface, and efficient returns and exchanges management. They appreciate its customization features, multi-store management from a single portal, and seamless integration with Shopify. Merchants also commend its affordability, reliability, and the positive impact it has on their businesses by simplifying the return process. Unique features like instant exchanges and custom return policies are also praised.

May 15, 2023

Top review for them! The onboarding with the team was quite more than amazing and their support after settings is very quick and efficient. We were looking for the best way to create an automatic and cool return and exchange process for the customer and our employees. Til now, it seems we found it. All the team is very willing to help and answer your requests asap. We are still working together on improving the system for both sides. Highly recommend them!

Conguitos
Spain
About 1 year using the app
March 16, 2022

Super service et très rapide! J'ai été accompagnée tout au long du processus dans mes différents questionnements. Très satisfaite!

ADEM JOAILLERIE
Canada
About 1 year using the app
May 16, 2023

ReturnGo is such a Great app. Plus their support team is super responsive! Definitely recomment this app!

Mia Mod
United States
About 1 year using the app
Edited October 3, 2023

I've been using Return Go for over a year now, and it has significantly reduced the time and effort required for managing returns through the exchange portal. Our customers greatly appreciate this user-friendly tool for initiating return requests, and it instills confidence in their shopping experience.

Retro Eclectic
Canada
About 1 year using the app
Edited September 8, 2022

Really loving ReturnGo so far. The support team is so kind and quick and really goes step by step with you during the onboarding so you don't feel all alone after downloading the app like other apps I have experienced. I am also happy they are able to accommodate different eligibility rules for returns which is something I have had trouble with in the past. So far so good!

RUDY JUDE
United States
About 1 year using the app
May 31, 2022

We use ReturnGo in several of our shops, and are very satisfied.
We have gained a better overview of our return order and reasons, which help us create clear action plans to reduce the return rate.
The team behind is super friendly, and responds immediately.

TeeShoppen NL
Denmark
About 1 year using the app
June 12, 2023

I recently had the pleasure of using an app that left me thoroughly impressed with its professionalism and outstanding customer support. From start to finish, the experience was seamless and exceeded my expectations in every way. I would like to express my deepest appreciation for Junessa, a member of the customer support team, who went above and beyond to assist me throughout my journey. First and foremost, the app itself showcased a level of professionalism that is rarely seen in today's digital landscape. Its sleek design, intuitive interface, and comprehensive features immediately caught my attention. It was evident that a tremendous amount of thought and effort had been put into creating an exceptional user experience. And thank you a lot again Junessa really appreciated

NORDICMOVEMENT
Sweden
12 months using the app
February 23, 2023

Such a great app. Super easy for customers and staff to use, eases the returns process and saves us a lot of time. Plus the customer service team are fantastic and super quick at replying.

Luv Lou UK
Australia
About 1 year using the app
February 11, 2022

This app has saved me dozens of hours from dealing with customer service back and forth and editing/tweaking orders and shipping labels. The automation and notifications are intuitive and smart. Plus, the customer support is 24/7 and extremely responsive. I wish I had done this a year earlier.

Cali Weights
United States
12 months using the app
September 7, 2022

Excellent app and Great Support.
These guys are always ready to help
I can count on this guys every time to get anything resolved.

Dida sports
India
12 months using the app