Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its top-notch customer service, intuitive interface, and efficient returns and exchanges management. They appreciate its customization features, multi-store management from a single portal, and seamless integration with Shopify. Merchants also commend its affordability, reliability, and the positive impact it has on their businesses by simplifying the return process. Unique features like instant exchanges and custom return policies are also praised.

May 6, 2022

Good UI/UX, and great customer service. We were looking for a return app for some time, that is easy to use and has a good UI/UX. Also, the customer service has always responded to our ticket in 30 seconds, with the right answers.
Until now, we are really happy with the app.

Tagu Lolium SRL
About 1 year using the app
May 5, 2022

Fantastisk app. Den sparer os for en masse tid, og det hele er struktureret og giver samtidig en god kundeoplevelse.

the last conspiracy
About 21 hours using the app
May 5, 2022

We are using ReturnGo on multiple Shopify stores. Great setups and customization possibilities.
Plug and play with great integration partners and sweet and helpfull team.

Over 1 year using the app
May 2, 2022

i use this app to deal with returns, its simple and very efficient . lets you fully customize the return and exchange portal to allow you to run your store more efficiently

United States
About 2 months using the app
April 29, 2022

What a relief! We were looking for a returns app to make our life simpler and tried ReturnGO because of their exceptional reviews on customer support. Turn out their features are just as great! I recommend meeting with their support for onboarding – they met with us twice, helped throughout, and were always patient and friendly.

United States
About 2 months using the app
April 27, 2022

AMAZING customer support and a pretty seamless returns app - pricing is great, customizability is great. Just wish that the tracking from stamps.com communicated with the app so each return would automatically move into the correct category (i.e., shipment in progress, shipment received, etc.) but this is just a minor inconvenience for an otherwise wonderful, easy app!

United States
About 1 year using the app
April 26, 2022

J'ai cherché des applications avant mais rien était comme je voulais. Avec cette application franchement je suis plus que satisfaite. Tout ce que je demande, ils répondent toujours présent.
L'équipe est tout simplement parfaite, ils sont à l'écoute, ils t'aident avec une videoconférence, ils t'explique tout. Je parle français donc il me faut un peu plus de temps que les autres pour bien comprendre mais franchement ils sont super patient en plus. Rien à dire à part que je suis conquise. Ah oui très important, ils répondent incroyablement vite. Merci à l'équipe.

9 months using the app
April 22, 2022

Great app! Very easy to use and their customer service is exceptional! We highly recommend this app for taking the hassle out of returns.

Dapper Horse
United States
Over 1 year using the app
April 22, 2022

This app not only helps my customers have a positive return/exchange experience, but it takes a lot of the manual work of processing and keeping track of those orders off our plate. This App has almost everything I need and the team at ReturnGO is helpful, reliable and committed to helping merchants have the best experience with their app. I am blow away by the level of customer service they provide and look forward to using this app for a long time to come. THANK YOU!

United States
About 1 month using the app
April 21, 2022

Love how easy and efficient this app is. And the customer service is one of the best. 10/10 would recommend.

Judith & Charles
About 2 months using the app