Return & Exchange Portal

Manage Returns, Exchanges, Refunds, Credits & Return Labels

  • Popular with businesses in the United States

From $9.97/month. 14-day free trial. Additional charges may apply.

Key values section

Automate Returns Management

Automate RMAs and customer return policy with a branded self-service return portal. Easily manage and track returns and exchange requests.

Exchanges & Store Credit

Turn refunds and returns into product exchanges or store credit. Our store credit solution integrates directly into your store.

Generate Return Labels

Automate return order shipping labels and processing through supported shipping carriers including Shippo, Shipstation, USPS and more.

Return & Exchange Portal

Return & Exchange Portal

Automate your returns process with ReturnGO’s Returns & Exchange Portal. Provide your customers alternatives to refunds such as offering product exchanges and store credit.

ReturnGO keeps your customers in the loop and creates a positive orders return and exchange experience. Configure your custom returns management portal to match your store policy rules.

Easy Returns & Exchange

Return and exchange management can be a challenge. ReturnGO makes product exchanges and returns easy with just a few clicks!

Customized Returns Portal

Fully customize your return portal layout, logo, colors, design, and labels. Set up a unique and professional returns portal in no time.

Customized Return Policy

Define rules, eligibility conditions, resolutions and return reasons as part of your store’s return policy.

Store Credit

ReturnGO’s store credit system integrates seamlessly with all stores, with no need for manual gift cards.

Return Score AI (Optional)

Our Return Score AI algorithm creates a variety of options for your customers to choose from as their preferred alternative to refunds, maximizing your profit and LTV.

Supported Resolutions

  • Refund to the original payment method
  • Refund as store credit
  • One-click exchange
  • Refund to bank account (IBAN, for COD payments)
  • Keep the item (ReturnGO AI)
  • Ship back later (ReturnGO AI)
  • Donate the item (ReturnGO AI)

Returns Management Dashboard

Track and manage product returns and RMA requests in one place. Set up custom return rules and statuses, send automated emails to your customers, monitor returns, exchanges, and refund processes.

Cancel Order

Let customers cancel unfulfilled orders. This increases customer satisfaction while reducing your time spent on order cancellations and customer returns.

Prepaid Return Shipping Labels

Prepaid Shipping Labels ensure the return order process is as seamless as possible. Generate return labels automatically or upload manually.

Manage Returns Dashboard

Using the Manage Returns Dashboard, you can set up custom return reasons and statuses to ensure that all returns are handled according to your store's return policy.

Track and monitor product returns and send automatic emails to your customers as RMAs progress through each stage.

Gift Returns

ReturnGO’s returns portal enables gift recipients to request a return or exchange.

Easy Setup

Easily set up your personalized returns center in under 5 minutes with our intuitive system.

Customer Support

Our support team is always available to help you set up your returns portal and optimize your returns management process.

Automatically track your RMA's, Returns & Exchanges today.

Launch date

Integrates with

  • Shippo
  • Shipstation
  • Sendcloud
  • USPS
  • Gorgias
  • Canada Post
Return & Exchange Portal

Return & Exchange Portal

Automate your returns process with ReturnGO’s Returns & Exchange Portal. Provide your customers alternatives to refunds such as offering product exchanges and store credit.

ReturnGO keeps your customers in the loop and creates a positive orders return and exchange experience. Configure your custom returns management portal to match your store policy rules.

Easy Returns & Exchange

Return and exchange management can be a challenge. ReturnGO makes product exchanges and returns easy with just a few clicks!

Customized Returns Portal

Fully customize your return portal layout, logo, colors, design, and labels. Set up a unique and professional returns portal in no time.

Customized Return Policy

Define rules, eligibility conditions, resolutions and return reasons as part of your store’s return policy.

Store Credit

ReturnGO’s store credit system integrates seamlessly with all stores, with no need for manual gift cards.

Return Score AI (Optional)

Our Return Score AI algorithm creates a variety of options for your customers to choose from as their preferred alternative to refunds, maximizing your profit and LTV.

Supported Resolutions

  • Refund to the original payment method
  • Refund as store credit
  • One-click exchange
  • Refund to bank account (IBAN, for COD payments)
  • Keep the item (ReturnGO AI)
  • Ship back later (ReturnGO AI)
  • Donate the item (ReturnGO AI)

Returns Management Dashboard

Track and manage product returns and RMA requests in one place. Set up custom return rules and statuses, send automated emails to your customers, monitor returns, exchanges, and refund processes.

Cancel Order

Let customers cancel unfulfilled orders. This increases customer satisfaction while reducing your time spent on order cancellations and customer returns.

Prepaid Return Shipping Labels

Prepaid Shipping Labels ensure the return order process is as seamless as possible. Generate return labels automatically or upload manually.

Manage Returns Dashboard

Using the Manage Returns Dashboard, you can set up custom return reasons and statuses to ensure that all returns are handled according to your store's return policy.

Track and monitor product returns and send automatic emails to your customers as RMAs progress through each stage.

Gift Returns

ReturnGO’s returns portal enables gift recipients to request a return or exchange.

Easy Setup

Easily set up your personalized returns center in under 5 minutes with our intuitive system.

Customer Support

Our support team is always available to help you set up your returns portal and optimize your returns management process.

Automatically track your RMA's, Returns & Exchanges today.

Launch date

Integrates with

  • Shippo
  • Shipstation
  • Sendcloud
  • USPS
  • Gorgias
  • Canada Post

Pricing 14-day free trial

Standard

$9.97/month

25 returns included. $0.50 per extra return

  • Full returns solution
  • Variant exchange
  • Return labels
  • Unlimited policies
  • Store credit
  • Bonus credit
  • Auto RMA approval
  • 2 languages

Advanced

$49.97/month

100 returns included. $0.50 per extra return

  • All Standard features
  • AI-backed instant store credit
  • Gift Returns
  • Item donation
  • Order cancellations
  • App integrations (e.g. Gorgias)

Pro

$174.97/month

350 returns included. $0.50 per extra return

  • All Advanced features
  • Auto-refund
  • Auto-exchange
  • Validate returned stock
  • Packing slip
  • Auto RMA as done
  • 5 languages

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    99% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    1% of ratings are 1 stars

thisisneverthat® KR

Location South Korea

The App works really well for all around return & exchange cases, also customer service has been wonderful.

Travelpro

Location United States

Hands down the best return application on Shopify. Nothing comes close. If you think Loop is the only game in town, think again. You can be up and running and processing returns in less than an hour. Support is second to none and the feature set grows constantly. A must install app for stores of any size.

CoyoteVest

Location United States

Works very well and is a great value. We previously used a much more expensive solution and it only had a few more features. This one gets the job done for way less.

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