Return & Exchange Portal

Manage Returns, Exchanges, Refunds, Credits & Return Labels

  • Popular with businesses in the United States

From $9.97/month. 14-day free trial. Additional charges may apply.

Key values section

Automate Returns Management

Automate RMA's & customer return policy with a branded self-service return portal. Turn refunds & returns into exchange or store credit.

Exchanges & Store Credit

Our store credit solution integrates into your store. Customers can use store credit at checkout with seamless app integration.

Generate Return Labels

Automate return order shipping labels & processing with app integrations from: Shippo, Shipstation, USPS & more.

Return & Exchange Portal

Return & Exchange Portal

Automate Returns & Exchanges with ReturnGO’s returns & exchange portal. Give your customers a better alternative to return refunds.

ReturnGO keeps the customer in the loop and creates a positive order return and exchange experience. Configure your custom returns management portal to match your store policy rules.

Easy Returns & Exchange

Return and exchange management can be a challenge. ReturnGO makes product exchanges and returns easy with just a few clicks!

Customized Returns Portal

Fully customized return portal from the layout, logo, colors, design, and labels. Set up a unique and professional returns portal in no time.

Configure your Return Policy

Save time and money by tracking and managing all of your return requests in one place.

Store Credit

ReturnGO’s store credit system works seamlessly with all stores, without the need for manual gift cards.

Return Score AI (Optional)

Our Return Score AI algorithm creates a variety of options for your customers to choose their preferred alternative to refunds to maximize your profit and LTV.

Supported Resolutions

  • Refund to the original payment method
  • Return store credit
  • One-click exchange
  • Refund to Bank Account (IBAN, for COD payments)
  • Keep the item (ReturnGO AI)
  • Ship back later (ReturnGO AI)
  • Donate item (ReturnGO AI)

Hassle-free Returns Management

Track and manage all your product returns and RMA requests in one place. Setup custom return rules for every order return, product exchange & refund.

Cancel Order

Let customers cancel unfulfilled orders. Increase customer satisfaction while reducing time spent on order cancellations and future customer returns.

Prepaid Return Shipping Labels

Prepaid Shipping Labels ensure the return order process is as seamless as possible. Generate return labels automatically or upload manually.

Manage Returns Dashboard

Using the Manage Returns Dashboard, you can set up custom return reasons and statuses to ensure that all returns are handled according to your store's return policy.

Track and monitor product returns and send automatic emails to your customers as RMAs progress through each stage.

Gift Returns

The Gift Returns functionality allows recipients of gifts to submit a request for a store return or exchange through the returns portal.

Easy Setup

Setting up ReturnGO is as easy as 1,2,3! Set up your return center in under 5 minutes with our easy-to-use system. Automatically track all your RMA's, Returns & Exchanges today.

Customer Support

Whether you have a question about setting up your return portal or want to optimize the returns management process, our team is here to help.

Launch date

Integrates with

  • Shippo
  • Shipstation
  • Sendcloud
  • USPS
  • Gorgias
  • Canada Post
Return & Exchange Portal

Return & Exchange Portal

Automate Returns & Exchanges with ReturnGO’s returns & exchange portal. Give your customers a better alternative to return refunds.

ReturnGO keeps the customer in the loop and creates a positive order return and exchange experience. Configure your custom returns management portal to match your store policy rules.

Easy Returns & Exchange

Return and exchange management can be a challenge. ReturnGO makes product exchanges and returns easy with just a few clicks!

Customized Returns Portal

Fully customized return portal from the layout, logo, colors, design, and labels. Set up a unique and professional returns portal in no time.

Configure your Return Policy

Save time and money by tracking and managing all of your return requests in one place.

Store Credit

ReturnGO’s store credit system works seamlessly with all stores, without the need for manual gift cards.

Return Score AI (Optional)

Our Return Score AI algorithm creates a variety of options for your customers to choose their preferred alternative to refunds to maximize your profit and LTV.

Supported Resolutions

  • Refund to the original payment method
  • Return store credit
  • One-click exchange
  • Refund to Bank Account (IBAN, for COD payments)
  • Keep the item (ReturnGO AI)
  • Ship back later (ReturnGO AI)
  • Donate item (ReturnGO AI)

Hassle-free Returns Management

Track and manage all your product returns and RMA requests in one place. Setup custom return rules for every order return, product exchange & refund.

Cancel Order

Let customers cancel unfulfilled orders. Increase customer satisfaction while reducing time spent on order cancellations and future customer returns.

Prepaid Return Shipping Labels

Prepaid Shipping Labels ensure the return order process is as seamless as possible. Generate return labels automatically or upload manually.

Manage Returns Dashboard

Using the Manage Returns Dashboard, you can set up custom return reasons and statuses to ensure that all returns are handled according to your store's return policy.

Track and monitor product returns and send automatic emails to your customers as RMAs progress through each stage.

Gift Returns

The Gift Returns functionality allows recipients of gifts to submit a request for a store return or exchange through the returns portal.

Easy Setup

Setting up ReturnGO is as easy as 1,2,3! Set up your return center in under 5 minutes with our easy-to-use system. Automatically track all your RMA's, Returns & Exchanges today.

Customer Support

Whether you have a question about setting up your return portal or want to optimize the returns management process, our team is here to help.

Launch date

Integrates with

  • Shippo
  • Shipstation
  • Sendcloud
  • USPS
  • Gorgias
  • Canada Post

Pricing 14-day free trial

Standard

$9.97/month

25 returns included. $0.50 per extra return

  • Full returns solution
  • Variant exchange
  • Return labels
  • Unlimited policies
  • Store credit
  • Bonus credit
  • Auto RMA approval
  • 2 languages

Advanced

$49.97/month

100 returns included. $0.50 per extra return

  • All Standard features
  • AI-backed instant store credit
  • Gift Returns
  • Item donation
  • Order cancellations
  • App integrations (e.g. Gorgias)

Pro

$174.97/month

350 returns included. $0.50 per extra return

  • All Advanced features
  • Auto-refund
  • Auto-exchange
  • Validate returned stock
  • Packing slip
  • Auto RMA as done
  • 5 languages

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    99% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    1% of ratings are 1 stars

Travelpro

Location United States

Hands down the best return application on Shopify. Nothing comes close. If you think Loop is the only game in town, think again. You can be up and running and processing returns in less than an hour. Support is second to none and the feature set grows constantly. A must install app for stores of any size.

CoyoteVest

Location United States

Works very well and is a great value. We previously used a much more expensive solution and it only had a few more features. This one gets the job done for way less.

LLUME Jewelry

Location Canada

These guys are relentlessly committed to customer success -- which is prob what matters most in any app/product/partner -- so I gotta recommend them. I installed and self-onboarded and had some issues. The founder got on a call and walked me thru everything. TBH, I walked away thinking, "I gotta talk with my customers more; this guy is what good business looks like." Besides the people, what's gonna make this app a winner in the long run is that it offers customers who want to make returns a LOT of incentives/options to keep the item, donate it, get store credit, etc...so that we don't have to make painful refunds. That's an amazing feature and at a starting price of $10 it makes this app a fantastic choice for any sized store.

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