Highlights
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Based in United States
About this app
Launched
September 14, 2020 · Changelog
Languages
English, French, and German
Categories
Returns and exchanges , Customer order trackingWorks with
USPS, Gorgias, Canada Post, Shippo, Shipstation, SendcloudAutomate returns & exchanges with a branded self-service return portal for easy returns management.
Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide one-click exchanges with an automated, branded, AI-powered return portal for a positive post-purchase experience. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Now supports tracking and notifications for every shipment to provide an end-to-end post-purchase experience.
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Product & variant exchange, gift returns, cancel order, store credit, and more.
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Flexible return reasons, follow-up questions, and image & video upload.
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Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
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Automatically generated pre-paid return shipping labels for tracking returns.
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Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.
Pricing
14-day free trialStandard
$17/month
20 returns included. $0.95 per extra return & add-ons available
- Full returns solution
- Variant exchange
- Return labels
- Unlimited policies
- Store credit
- Bonus credit
- Auto RMA approval
- 2 languages
Advanced
$97/month
110 returns included. $0.90 per extra return & add-ons available
- All Standard features
- Product exchange
- AI-powered instant store credit
- Gift returns
- Item donation
- Cancel order
- App integrations
Pro
$267/month
350 returns included. $0.85 per extra return & add-ons available
- All Advanced features
- Auto-refund
- Auto-exchange
- Validate returned stock
- Packing slip
- Auto RMA as done
- White label portal
- 5 languages
Enterprise
$850/month
1000 returns included. $0.95 per extra return
- Dedicated account manager
- 24/7 human customer support
- Multi-store plan and quota
- Actionable return insights
- Data analysis
- Global solution
Standard
$17/month
20 returns included. $0.95 per extra return & add-ons available
- Full returns solution
- Variant exchange
- Return labels
- Unlimited policies
- Store credit
- Bonus credit
- Auto RMA approval
- 2 languages
Advanced
$97/month
110 returns included. $0.90 per extra return & add-ons available
- All Standard features
- Product exchange
- AI-powered instant store credit
- Gift returns
- Item donation
- Cancel order
- App integrations
Pro
$267/month
350 returns included. $0.85 per extra return & add-ons available
- All Advanced features
- Auto-refund
- Auto-exchange
- Validate returned stock
- Packing slip
- Auto RMA as done
- White label portal
- 5 languages
Enterprise
$850/month
1000 returns included. $0.95 per extra return
- Dedicated account manager
- 24/7 human customer support
- Multi-store plan and quota
- Actionable return insights
- Data analysis
- Global solution
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
282 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its efficient management of returns and exchanges, highlighting features like photo uploads for returns, customizable emails, and automatic stock updates. They find it user-friendly, capable of handling multiple stores, and easy to embed into websites. Its reliable performance, exceptional customer service, and affordability are also praised. Merchants value its ability to manage complex return rules, multilingual capabilities, and handling of returns to multiple locations.
This app has been a game-changer for me and has saved me so much time. I used to use the built in Returns Portal with ShipStation, but it did not have the customization options to choose different service levels with USPS, so I was always paying Priority Returns, otherwise customers would receive errors with First Class. Now having the options to do both returns AND exchanges has simplified things so much. This app really has it all - it does take a bit to get set up and understand everything - but once you pass that learning curve it's a very solid app. I couldn't imagine being without it now. As far as Customer Service, I have worked with many people, especially Lian, and they have all been wonderful and extremely helpful!
We were previously using ReturnMagic, once they shut down we were looking for a good replacement. Thus we have done trials with many other companies.
After a lot of searching, we have found ReturnGo to be a great fit for our company!
There are so many automations that really make the return/exchange process as easy as possible!
We are a small company and Junessa did an amazing job at making this the right choice for us!
She responded to our questions promptly and was more than happy to help us every step of the way from step by step instructions to zoom meetings. We cannot thank her enough. The support team is also very quick to find solutions.
I've only just added this App and it is so easy to navigate, looks like it will be very beneficial to us and our customers as it allows exchanges and updates stock. Emails go to customers efficiently with updates. Very easy to use, and the 2 problems I couldn't' navigate myself were very quickly and efficiently looked after by the customer service team. Very happy so far.
Just an update / We have been using this app now for a while and it is very reliable and has helped with seamlessly organising returns. Our customers love using it and are happy that they can now do easy exchanges. It syncs perfectly with inventory and orders and the customer service is ten out of ten. Any questions we had were answered quickly and any changes we needed were done. Very very happy with this app.
About this app
Launched
September 14, 2020 · Changelog
Languages
English, French, and German
Categories
Returns and exchanges , Customer order trackingWorks with
USPS, Gorgias, Canada Post, Shippo, Shipstation, SendcloudBuilt by ReturnGO
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