Returnit: WhatsApp Returns
- Pricing
-
Free plan available. Free trial available.
- Rating
- 4.5 (2)
- Developer
- Cirrus Bridge
Featured images gallery
Let shoppers finish returns on WhatsApp. Your team reviews each one, then refunds or gives credit.
Shoppers return on WhatsApp: they pick the item, give a reason and send photos or video. One item per return. Nothing is approved automatically. Your team reviews every return, then issues a refund or store credit straight into Shopify. Optional: late or excluded items can be declined automatically. Items are restocked when your team confirms receipt. Return window, excluded products and reason rules are set by you and enforced by Returnit.
- Shoppers return on WhatsApp: pick the item, give a reason, send photos or video
- Your team reviews every return; optional auto-decline for late or excluded items
- Refunds and store credit into Shopify; restocked when your team confirms receipt
- Return windows, exclusions and reason rules, set by you and enforced by Returnit
- In-store returns through Shopify POS, an add-on per physical store
Languages
English
Works with
- Customer accounts
- Customer accounts
Categories
Return options
Return management
Pricing
Choose the plan that best fits your business.
Free
Free
Standard
$99 / month
US$25 per physical store, billed through Shopify
Features
- Returns on WhatsApp with photos or video
- Your team reviews every return
- Refunds and store credit into Shopify
- Return window, exclusions, reason rules
- WhatsApp costs covered by Returnit
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (2)
We’ve used quite a few Shopify apps over the years, and Return It is genuinely one of the best. The setup and integration with Shopify were incredibly straightforward.
What really stands out is how much thought has gone into the user experience. The returns process is seamless for both our customers and our team. It has taken what is usually a frustrating and time-consuming process and made it simple, intuitive, and efficient on both the front end and the back end.
On top of that, the customer support has been outstanding, responsive, knowledgeable, and always willing to help whenever we’ve had a question.
It’s rare to find an app that not only solves a problem but does it so elegantly. Return It saves time, improves customers’ experience, and makes returns something we no longer have to worry about. We highly recommend it to any Shopify store looking for a reliable, well-designed returns solution.
Returnit has simplified our online returns journey, helping us reduce operational time while delivering a better experience for our customers. The platform adds real value to our business and supports our vision for continued growth.
Support
App support provided by Cirrus Bridge.
Resources
Developer
494 Pencarrow Rd, Cornwall Hill Country Estate, Irene, Centurion, GP, 0157, ZA
Launched
April 2, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Products, orders, gift cards
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Edit products
Inventory, products, collections
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Edit orders
All order history for the last 60 days, returns
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Edit gift cards
Gift cards
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View other data
Locations
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