eCommerce Returns Management

eCommerce Returns Management

by ReturnKey

Unlock an exceptional returns experience

5.0 of 5 stars(4 reviews)

Simple setup

Automate your return policy with ease and customize your returns portal to look and feel just like your own website.

Exceptional CX

Streamline return requests based on customer return reasons. Give customers unparalleled convenience with scheduled home pick ups.

Improved profitability

Optimize return authorizations to ensure returns costs never exceed recovery value. Turn refunds into exchange and repurchase opportunities.

About eCommerce Returns Management

Wow your customers and keep them coming back

With ReturnKey you enjoy:

Seamless set up

Your branded returns portal:

  • Looks and feels just like your own website
  • Automates your return policy
  • Allows custom return windows, return reasons, and product category rules

Exceptional customer experience

Delight customers with:

  • Integrated return shipping
  • Scheduled courier pick up directly from your customer's home
  • Printer-free shipping options

Improved profitability

Using the ReturnKey rules engine your team can:

  • Anticipate and track returns like never before
  • Optimize return authorizations to a few simple clicks
  • Turn refunds into exchange and repurchase opportunities

More information

ReturnKey is currently available in Indonesia, Singapore, Malaysia, and the Philippines.

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Pricing 30-day free trial

See all pricing options



  • Everything you need to get started
  • Branded returns portal
  • Custom return logic
  • Automated shipping labels
  • Up to 10 returns per month



$0.29 per return

  • Branded returns portal
  • Custom return logic
  • Automated shipping labels
  • Up to 100 returns per month
  • First 10 returns free



$0.19 per return

  • Branded returns portal
  • Custom return logic
  • Automated shipping labels
  • Up to 500 returns per month
  • First 10 returns free

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews

Kin + Ally

ReturnKey is a MUST-HAVE app for online fashion brands. We had been searching for so long for a returns management software like Returnly/HappyReturns/etc to facilitate returns that could work in Indonesia, but couldn’t find any until ReturnKey — just in time right before our launch! We’ve been using it for a little over 1.5 months now, and both our team and customers are loving it (easiest returns in Indo they’ve done so far, they said). Returns and exchanges have been super smooth, thanks to the well-designed, easy-to-use return portal with very clear instructions, and the exceptional level of support given by their team. No more return struggles with ReturnKey as it provides complete oversight of our whole returns process. If you want to improve customer experience and satisfaction as well as operational efficiency, ReturnKey is the right key to excelling in the e-commerce sector — especially critical for clothing (activewear!) brands, which are generally more susceptible to higher return rates.

Bottomslab MY

Our ReturnKey portal is very easy-to-use and our customers love the experience. I also appreciate the excellent level of support provided by the ReturnKey team; they always go above and beyond to help solve our problems. Highly recommended!

Callie Cotton

Our customers love ReturnKey and so do we. Our ReturnKey portal has dramatically decreased the time and money our company spends handling returns. Additionally, our customers really like the ReturnKey portal- it’s very clear and easy to use. Pricing is very reasonable too, particularly given the cost savings ReturnKey’s automation provides. Highly recommended.