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Post-sale operations made simple for returns, warranties, repairs, logistics and reporting.
ReturnMate brings returns, warranty, repairs, exchanges, logistics and reporting together in one simple Shopify app. Customer service, logistics and repair teams can manage every RMA from request to resolution with shared dashboards, clear handovers, audit trails and SLA visibility. Built for merchants that need more than a basic returns app, including repairs, supplier fault tracking, product improvements, Dangerous goods support, multi-location workflows and post-sale reporting.
- One workspace for customer service, warehouse, logistics, repairs and warranty
- Simple RMA flows with audit trail, team views, saved filters and SLA visibility
- Dashboards for faults, suppliers, repairs, labour and post-sale reporting
Languages
English
Works with
- Australia Post
- Gorgias
- StarTrack
- Team Global Express
- TNT
- zendesk
Categories
Pricing
Choose the plan that best fits your business.
ReturnMate Ops
$599 / month
or $5,990/year and save 17%
Features
- Full RMA, warranty & repair workflows
- Customer returns & warranty portal
- Core analytics dashboards
- Queue views + SLA monitoring
- Up to 250 RMAs per month
- Supported carrier integrations
14-day free trial
ReturnMate Scale
$1,349 / month
or $13,490/year and save 17%
Features
- Everything in ReturnMate Ops
- Multi‑location operations support
- Advanced analytics & reporting
- Shipping cost & recovery insights
- Product performance insights
- Staff performance views
- Priority support
- Up to 1,000 RMAs/month
14-day free trial
Enterprise Plan
$2,500 / month
or $2,499/year and save 92%
Features
- Everything in Scale, plus unlimited RMAs
- Multi-brand & multi-store consolidation
- Dedicated onboarding with named contact
- Priority support queue with 4-hour busin
- Quarterly business review
- Custom integration budget
- Data export & scheduled reports
- Advanced API access
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Mate HQ.
Resources
Launched
July 7, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, gift cards, store credit
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View customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, order edits, all order history for the last 60 days, returns
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Edit gift cards
Gift cards
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Edit store credit
Store credit account transactions, store credit accounts
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View other data
Locations
