ReturnZap Returns & Exchanges

ReturnZap Returns & Exchanges

Reviews (88)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
September 27, 2022

ReturnZap has vastly improved the return experience for our customers, with comms sent at every stage of the return process. The team offers great customer support and are also very open to feedback for the best app experience.

Triumph Australia
Australia
About 2 years using the app
February 9, 2024

I reached out to customer support, they were prompt and quick with providing a solution. Thank you for that!

Sweetly Rose, dba Sweetly Dorm
United States
Over 1 year using the app
December 5, 2022

I recommend this app. It's easy to use and the customer service is great. They are open to make any update to improve the app based on our feedback.

YUJ - Maison de pleine conscience
France
Over 1 year using the app
March 6, 2020

This app helped our CS team a lot and cut down hours wasted on returns by a ton. Easy to setup. When we had issues with the application, reached out to support and got them fixed.

Overtone Haircare
United States
Over 1 year using the app
February 27, 2023

We searched for a return app for months until we found ReturnZap, it works wonders for us. Even better now it allows customers to upload images of their retunes!

David was extremely pleasant and quick with assistance. He was a pleasure to deal with!

CharlesTed
United Kingdom
Over 1 year using the app
November 17, 2022

If you're looking for an app that can help streamline your returns process, I'd definitely recommend giving ReturnZap a try. I think I must have downloaded at least 5 apps to properly road test - including some far (far!) pricier options - and this was the best one for us by far. In my search for a returns app, I found that there really wasn't much choice for UK Shopify sites... i.e. the carriers supported and the language used. ReturnsZap works for UK-based businesses who ship using Royal Mail and want to offer Royal Mail Tracked Returns, as there's an integration via Easypost. The integration needed quite a bit of work, from all parties. But it's been 100% worth it, as it's giving our customers a MUCH better returns experience. Ultimately, it's going to save us a lot of time, too. Plus, allow us to have a better understanding of why customers are returning products so that we can continually improve our offering. With the other returns apps, every single one ultimately had some kind of showstopper that made it unworkable for us, and I think that's partly as they're built to be total returns solutions, so there's much less flexibility. With ReturnsZap, it's designed to be flexible, so you have to manually process refunds in Shopify, but that's fine with us, as we have more control over that aspect of it. There are a few additional features that I'd like to see, but I think some of these are in the pipeline. Of course, this review wouldn't be complete without mentioning David at ReturnZap. What a superstar! His expertise and service were first class, going above and beyond, including various customisations to make it work better.

Liberty in Love
United Kingdom
About 1 year using the app
May 17, 2016

Anthony has been super responsive and easy to work with.
This solution is miles better than other options in the App Store. The ability for the customer to automatically print a return label is key. Finally our store has a returns solution on par with other large (non-shopify) sites.

Crane And Canopy
United States
About 1 year using the app
March 15, 2023

Great app. It is exactly the solution we needed to process our customer's returns. And the support from David is outstanding. Highly recommended App for any E-commerce business.

Stella's Corset
Canada
About 1 year using the app
Edited June 12, 2018

Company has great customer service.

10 000 Lakes Clothing Company
United States
About 1 year using the app
February 26, 2024

ReturnZap is fantastic - it has all functionality you would expect from an automated returns portal and ensures a quick and efficient experience for our customers.

David is so helpful and fixes any issues or bugs we have in no time! 5/5 stars!

Odd Muse
United Kingdom
About 1 year using the app