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ReturnZap ‑ Returns Management

Manage returns, create labels, self serve portal, rules & more

Free plan available. 14-day free trial.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: no impact to your online store

Key values section

Self-Service Returns Portal

Embed a returns portal on your shop and allow customers to initiate returns without contacting support.

Charge For Return Labels

Support for prepaid labels and customer paid labels, with the flexibility to customize. Support for multiple carriers.

No Per Label Fees

Managing customer returns is stressful enough, so we offer straightforward pricing, with no per label fees to use.

App details

ReturnZap ‑ Returns Management

ReturnZap ‑ Returns Management

Customer returns are a necessary part of running an ecommerce business. But they don't have to be painful. ReturnZap gives you the tools to provide a great customer returns experience, build repeat business, and create customers for life.

Effortless Returns Management for Shop Admins

  • Manage and track all your returns on one easy to use dashboard
  • Embed self-service tools for your customers to initiate returns and receive shipping labels
  • Offer refunds, exchanges, or returns for store credit and define returns windows for each option
  • Route returns to different warehouses or prevent returns for certain conditions with powerful rules

Easy Returns for your Customers

  • Your customer simply enters their email address and order number, selects the items to return, and provides a return reason
  • They select a return shipping option based on your store policies with the option to generate an RMA and shipping label
  • Email notifications to customers are fully customizable and can be sent at any step in the returns process

Supports 6 customer-facing languages

  • English
  • German
  • Spanish
  • French
  • Italian
  • Portuguese
  • Mandarin

Powerful Dashboard for Managing Returns

  • Set up custom return reasons and statuses to match your internal workflow
  • Send automated notifications to your customers as returns progress through your workflow, from label generation to refund
  • Track real time shipping status for visibility on inbound returns to more easily plan your reverse logistics
  • Leave comments on returns to collaborate with your team to coordinate on each return

Active and engaged team here to help!

  • Responsive support team here to help with onboarding and app related questions
  • We are proud to provide great service to businesses of all sizes around the world

Full Feature List

  • Customer portal for creating self-service RMAs and labels
  • Automated pre-paid labels - use our negotiated rates or connect your own carrier accounts
  • Support for bring your own label or customer-paid labels
  • Charge your customer for return postage using Stripe
  • Receive returns at multiple locations, and configure rules to determine routing
  • Rules to prevent returns for different conditions
  • Rules to route the return to a different location
  • Support for 100+ shipping carriers across the world
  • Support for international returns
  • Export returns history for analysis and trend spotting
  • Customize valid return windows and return types
  • Customize return reasons and return status
  • Email alerts to shop staff for each return created
  • Complete customization of the email notifications your customers receive

Launch date

Integrates with

  • EasyPost
  • FedEx
  • UPS
  • Royal Mail
  • Canada Post
  • Sendcloud
ReturnZap ‑ Returns Management

ReturnZap ‑ Returns Management

Customer returns are a necessary part of running an ecommerce business. But they don't have to be painful. ReturnZap gives you the tools to provide a great customer returns experience, build repeat business, and create customers for life.

Effortless Returns Management for Shop Admins

  • Manage and track all your returns on one easy to use dashboard
  • Embed self-service tools for your customers to initiate returns and receive shipping labels
  • Offer refunds, exchanges, or returns for store credit and define returns windows for each option
  • Route returns to different warehouses or prevent returns for certain conditions with powerful rules

Easy Returns for your Customers

  • Your customer simply enters their email address and order number, selects the items to return, and provides a return reason
  • They select a return shipping option based on your store policies with the option to generate an RMA and shipping label
  • Email notifications to customers are fully customizable and can be sent at any step in the returns process

Supports 6 customer-facing languages

  • English
  • German
  • Spanish
  • French
  • Italian
  • Portuguese
  • Mandarin

Powerful Dashboard for Managing Returns

  • Set up custom return reasons and statuses to match your internal workflow
  • Send automated notifications to your customers as returns progress through your workflow, from label generation to refund
  • Track real time shipping status for visibility on inbound returns to more easily plan your reverse logistics
  • Leave comments on returns to collaborate with your team to coordinate on each return

Active and engaged team here to help!

  • Responsive support team here to help with onboarding and app related questions
  • We are proud to provide great service to businesses of all sizes around the world

Full Feature List

  • Customer portal for creating self-service RMAs and labels
  • Automated pre-paid labels - use our negotiated rates or connect your own carrier accounts
  • Support for bring your own label or customer-paid labels
  • Charge your customer for return postage using Stripe
  • Receive returns at multiple locations, and configure rules to determine routing
  • Rules to prevent returns for different conditions
  • Rules to route the return to a different location
  • Support for 100+ shipping carriers across the world
  • Support for international returns
  • Export returns history for analysis and trend spotting
  • Customize valid return windows and return types
  • Customize return reasons and return status
  • Email alerts to shop staff for each return created
  • Complete customization of the email notifications your customers receive

Launch date

Integrates with

  • EasyPost
  • FedEx
  • UPS
  • Royal Mail
  • Canada Post
  • Sendcloud

Pricing 14-day free trial

Free Plan

Free

  • No return limits
  • Returns Management
  • Define Returns Policies
  • Self-Serve Returns Portal
  • Customer Notifications
  • Customer Paid Labels
  • Save time!

Standard Plan

$19.95/month

  • Everything from free plan plus:
  • Pre-paid labels
  • Returns routing logic
  • Add multiple warehouses
  • Remove branding
  • Carrier integrations

Pro Plan

$69.95/month

  • Everything from Standard plus:
  • Dedicated onboarding call
  • API access
  • Automated order tagging
  • Workflow automation
  • Holiday return windows

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • JR NBA Leagues Fan Shop

    Location United States
    Time spent using app 20 days

    The app is very easy to install, manage, and use. Fits our needs perfectly and gives us flexibility to add and adjust functionality as we grow.

  • SOPHIE ZAMEL

    Location Australia
    Time spent using app 3 days

    Recommended. The app's very responsive customer service team went above and beyond to help. Thank you!

  • Liberty in Love

    Location United Kingdom
    Time spent using app About 1 month

    If you're looking for an app that can help streamline your returns process, I'd definitely recommend giving ReturnZap a try. I think I must have downloaded at least 5 apps to properly road test - including some far (far!) pricier options - and this was the best one for us by far. In my search for a returns app, I found that there really wasn't much choice for UK Shopify sites... i.e. the carriers supported and the language used. ReturnsZap works for UK-based businesses who ship using Royal Mail and want to offer Royal Mail Tracked Returns, as there's an integration via Easypost. The integration needed quite a bit of work, from all parties. But it's been 100% worth it, as it's giving our customers a MUCH better returns experience. Ultimately, it's going to save us a lot of time, too. Plus, allow us to have a better understanding of why customers are returning products so that we can continually improve our offering. With the other returns apps, every single one ultimately had some kind of showstopper that made it unworkable for us, and I think that's partly as they're built to be total returns solutions, so there's much less flexibility. With ReturnsZap, it's designed to be flexible, so you have to manually process refunds in Shopify, but that's fine with us, as we have more control over that aspect of it. There are a few additional features that I'd like to see, but I think some of these are in the pipeline. Of course, this review wouldn't be complete without mentioning David at ReturnZap. What a superstar! His expertise and service were first class, going above and beyond, including various customisations to make it work better.

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