ReturnZap

Customer returns are a necessary part of running an ecommerce business. But they don't have to be painful. ReturnZap gives you the tools to provide a great customer returns experience, build repeat business, and create customers for life.

Effortless Returns Management for Shop Admins

• Manage and track all your returns on one easy to use dashboard
• Embed self-service tools for your customers to initiate returns and receive shipping labels
• Offer refunds, exchanges, or returns for store credit and define returns windows for each option
• Route returns to different warehouses or prevent returns for certain conditions with powerful rules

Easy Returns for your Customers

• Your customer simply enters their email address and order number, selects the items to return, and provides a return reason
• They select a return shipping option based on your store policies with the option to generate an RMA and shipping label (prepaid or customer paid)
• Email notifications to customers are fully customizable and can be sent at any step in the returns process
• ReturnZap enables a fully self serve returns flow and diverts time consuming and constly contacts to your customer service department

Powerful Dashboard for Managing Returns

• Set up custom return reasons and statuses to match your internal workflow
• Send automated notifications to your customers as returns progress through your workflow, from label generation to refund
• Track real time shipping status for visibility on inbound returns to more easily plan your reverse logistics
• Leave comments on returns to collaborate with your team to coordinate on each return

Active and engaged team here to help!

• Responsive support team here to help with onboarding and app related questions
• We are proud to provide great service to businesses of all sizes around the world

Full Feature List

• Customer portal for creating self-service RMAs and labels
• Automated pre-paid labels - use our negotiated rates or connect your own carrier accounts
• Support for bring your own label or customer-paid labels
• Charge your customer for return postage using Stripe
• Receive returns at multiple locations, and configure rules to determine routing
• Rules to prevent returns for different conditions
• Rules to route the return to a different location
• Support for 100+ shipping carriers across the world
• Support for international returns
• Export returns history for analysis and trend spotting
• Customize valid return windows and return types
• Customize return reasons and return status
• Email alerts to shop staff for each return created
• Complete customization of the email notifications your customers receive