ReturnZap Returns & Exchanges

ReturnZap Returns & Exchanges

Built for Shopify
Pricing
From $29.95/month. Free trial available.
Highlights
Use directly in Shopify admin
Rating
5.0 (72)
Developer
ReturnZap

Automate returns, exchanges, store credit, and return shipping. Save time and reduce refunds.

ReturnZap makes it painless to manage returns with an all-in-one, automated return and exchange solution. Get a branded self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns. Automate return labels for dozens of carriers worldwide. Enable automatic return approval or require manual review. Create advanced returns policies for final sale items and more. ReturnZap is easy and fast to set up and comes with top-notch customer support.

ReturnZap makes it painless to manage returns with an all-in-one, automated return and exchange solution. Get a branded self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns. Automate return labels for dozens of carriers worldwide. Enable automatic return approval or require manual review. Create advanced returns policies for final sale items and more. ReturnZap is easy and fast to set up and comes with top-notch customer support. more
  • Reduce refunds with integrated exchange options right in the returns portal
  • Enforce custom return policies. Auto-approve or review each returns request.
  • Issue store credit - gift cards and discount codes, with optional bonus credit
  • Automate return labels from carriers in the US, Canada, Australia, UK, and EU
  • Save money with no fees per return and no cap on returns or exchanges
Highlights
Use directly in Shopify admin

Launched

May 25, 2016 · Changelog

Languages

English, French, and German

Works with

EasyPost, Royal Mail, Canada Post, Sendcloud, Shippo, USPS

Pricing

Standard Plan

$29.95 / month

  • No limits or volume caps
  • Manual or Automated Approval
  • Create Shipping Labels
  • Refunds, Exchanges, and Credit
  • One Click Refund / Restock

14-day free trial

Pro Plan

$69.95 / month

  • No limits or volume caps
  • In-line variant exchange
  • One click exchange / store credit
  • Stripe integration
  • Cross border returns
  • QR code returns

14-day free trial

Plus Plan

$179.95 / month

  • No limits or volume caps
  • Full refund automation
  • Workflow automation
  • Priority support
  • Receiving tool
  • Trade In Portal

14-day free trial

Standard Plan

$29.95 / month

  • No limits or volume caps
  • Manual or Automated Approval
  • Create Shipping Labels
  • Refunds, Exchanges, and Credit
  • One Click Refund / Restock

14-day free trial

Pro Plan

$69.95 / month

  • No limits or volume caps
  • In-line variant exchange
  • One click exchange / store credit
  • Stripe integration
  • Cross border returns
  • QR code returns

14-day free trial

Plus Plan

$179.95 / month

  • No limits or volume caps
  • Full refund automation
  • Workflow automation
  • Priority support
  • Receiving tool
  • Trade In Portal

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (72)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
June 11, 2024

We’ve been utilizing ReturnZap for a while now as we grow and scale, and it has completely transformed how we handle returns in our Shopify store. This app is a game-changer for any Shopify store looking to streamline their return & exchange process. We looked into all the competitors, with their "per" pricing and minimal support. ReturnZap has been the complete opposite experience for us, with transparent pricing and friendly support. And none of the other options have such a clean, seamless integration with Shopify—The user interface is incredibly intuitive, and David was super helpful with onboarding, making the setup process a breeze; we were up and running in minutes. The dashboard provides a comprehensive overview of all return requests, making it easy to stay organized and on top of things. One feature that stands out is the customizable return policy options. ReturnZap allows you to tailor your return policy to fit your specific needs, giving you full control over the process. This flexibility is invaluable for our business that has unique return requirements. There are notifications for every stage of the process and the ability to generate return labels directly from the app saves our team a significant amount of time and hassle. ReturnZap's analytics and reporting capabilities offer valuable insights into return and exchange trends, empowering us to identify areas for improvement and make data-driven decisions to optimize the process further. When we compared to other options, this app stood out because of the seamless integration, the software is efficient, user-friendly, and packed with features that make managing the returns & exchanges process a manageable and effortless experience. What really sold us is the support we have received from David and the team, there is no other company in this field that comes close to their level of friendly and helpful support. If you're looking to get a handle on returns and exchanges, streamline your process, and improve customer satisfaction/retention, I highly recommend giving ReturnZap a try!

Shoe Deals Outlet
United States
4 months using the app
May 16, 2024

Really supportive with the installation, promptly answering questions. A great service at a reasonable value

Luna & Curious
United Kingdom
4 months using the app
May 13, 2024

ReturnZap is an amazing application to use for a business like us. It's really important when a compagnie choose an app to have a good communication with the team and for sure David exceeded all of our expectations. He is always here to help us when we have questions and he also took the time to adapt the application to our needs.

We really appreciate that returns can be managed within Shopidy admin, It's really convenient for our company's returns team. Also, the calculation method for reimbursements and credit notes is really a bonus... it's quick.

I recommend for sure this application.
And again, thanks to David for everything. :)

Rosy

Boutique 1861
Canada
4 months using the app
May 23, 2024

This is a great app! One of the very few that offer a service without a per return cost. Since downloading this app, we have actually made money. By offering prepaid labels to customers that we can deduct from their returns, the difference more than covers the cost of this affordable, and well developed app. In addition, it has tons of huge time saving features. One click store credit is wonderful. Custom rules that control the return flow make life easy and allow us to streamline and automate a lot of the manual work that we used to have. Their team is highly responsive and they have customized many features for us. I highly recommend returnzap.

Frannie's Hair
United States
About 2 months using the app
April 17, 2024

We have only been using ReturnZap for a short few weeks but David and his team are INCREDIBLE! They helped us set up our portal and get associated with the program. When we were confused about something, David had it fixed within the hour! Can't recommend enough!

Swoon Boutique Lafayette
United States
20 days using the app

Support

ReturnZap can answer any questions you have about ReturnZap Returns & Exchanges.

Developer

ReturnZap

1954 Airport Rd, Unit #536, Atlanta, GA, 30341, US

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