ReturnZap ‑ Returns Management

ReturnZap ‑ Returns Management

From $29.95/month. 14-day free trial.
Rating (5.0)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

May 25, 2016

Languages

English, French, and German

Works with

EasyPost, UPS, Royal Mail, Canada Post, Sendcloud, Australia Post

Automate returns, exchanges, and return shipping. Save time and delight customers.

All in one returns and exchange solution that works worldwide. No volume limits or fees per return. Customers can return for refund, store credit, or exchange. Process and complete returns with one click. Streamline and automate returns with auto-approval, flexible rules and policies, and an embedded portal. Carriers include UPS, USPS, FedEx, Royal Mail, Canada Post, Australia Post and dozens more.

All in one returns and exchange solution that works worldwide. No volume limits or fees per return. Customers can return for refund, store credit, or exchange. Process and complete returns with one click. Streamline and automate returns with auto-approval, flexible rules and policies, and an embedded portal. Carriers include UPS, USPS, FedEx, Royal Mail, Canada Post, Australia Post and dozens more. more
  • Multiple ways to create return labels - offer free returns, or charge for them
  • Customize your return policy with rules. Auto-approve or review each request.
  • In-line size/color/variant exchanges with one click to complete - reduce refunds
  • Return labels from shipping carriers in the US, Canada, Australia, UK and Europe
  • Manage returns to multiple vendor addresses for drop ship returns

Pricing

14-day free trial

Standard Plan

$29.95/month

  • No limits or volume caps
  • Manual or Automated Approval
  • Automate Shipping Labels
  • Refunds, Exchanges, and Credit
  • One Click Refund / Restock

Pro Plan

$69.95/month

  • No limits or volume caps
  • In-line variant exchange
  • One click exchange
  • One click store credit
  • Stripe integration
  • Cross border returns

Plus Plan

$179.95/month

  • No limits or volume caps
  • Full refund automation
  • Workflow automation
  • Priority support
  • Receiving tool
  • Trade In Portal

Standard Plan

$29.95/month

  • No limits or volume caps
  • Manual or Automated Approval
  • Automate Shipping Labels
  • Refunds, Exchanges, and Credit
  • One Click Refund / Restock

Pro Plan

$69.95/month

  • No limits or volume caps
  • In-line variant exchange
  • One click exchange
  • One click store credit
  • Stripe integration
  • Cross border returns

Plus Plan

$179.95/month

  • No limits or volume caps
  • Full refund automation
  • Workflow automation
  • Priority support
  • Receiving tool
  • Trade In Portal

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

46 reviews

Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
November 17, 2022

If you're looking for an app that can help streamline your returns process, I'd definitely recommend giving ReturnZap a try. I think I must have downloaded at least 5 apps to properly road test - including some far (far!) pricier options - and this was the best one for us by far. In my search for a returns app, I found that there really wasn't much choice for UK Shopify sites... i.e. the carriers supported and the language used. ReturnsZap works for UK-based businesses who ship using Royal Mail and want to offer Royal Mail Tracked Returns, as there's an integration via Easypost. The integration needed quite a bit of work, from all parties. But it's been 100% worth it, as it's giving our customers a MUCH better returns experience. Ultimately, it's going to save us a lot of time, too. Plus, allow us to have a better understanding of why customers are returning products so that we can continually improve our offering. With the other returns apps, every single one ultimately had some kind of showstopper that made it unworkable for us, and I think that's partly as they're built to be total returns solutions, so there's much less flexibility. With ReturnsZap, it's designed to be flexible, so you have to manually process refunds in Shopify, but that's fine with us, as we have more control over that aspect of it. There are a few additional features that I'd like to see, but I think some of these are in the pipeline. Of course, this review wouldn't be complete without mentioning David at ReturnZap. What a superstar! His expertise and service were first class, going above and beyond, including various customisations to make it work better.

Liberty in Love
United Kingdom
About 1 month using the app
September 20, 2023

We'd been looking for a simple to use app that would make dealing with returns super-easy. After much searching we found ReturnZap.

We don't process a high number of returns but it was important for us to find an app that would integrate with Royal Mail (many returns apps don't) & Fedex, and it had to be cost effective and easy to setup and manage.

ReturnZap ticked all these boxes and more.

Initially a bit tricky to set up, but the help & support from David has been excellent. We're now all set up, and viewing/approving returns is now so much simpler for us and, more importantly, our customers!

Northwest Guitars
United Kingdom
About 2 months using the app
May 23, 2023

I only have good things to say about this app and it's team!
After shopping around it was clear that Return Zap was the best choice for us as a large drop shipping store with multiple vendors.
The app is easy to use and has all the features we need to automate our returns to multiple warehouses using multiple rules and return options.
Better still has been David's customer service! He has answered all of my questions quickly and even added features to the app to help meet our needs.
I definitely recommend ReturnZap!

Perfect Push Presents
Australia
3 months using the app
February 8, 2023

David has been amazing with the set up of the system. I needed a lot of help and he was extremely responsive and set it up exactly as I asked. I look forward to seeing how my customers enjoy using the platform.

Blossom Essentials
United States
2 days using the app
October 3, 2022

I downloaded more than 10 apps before finding ReturnZap. Even most established apps with a fancy UI cannot do basic things like customize the return flow based on product attributes or customer id or let you add multiple warehouses. ReturnZap can. Plus it's easy to get support and customize it. Highly recommended.

EasyTot
United States
1 day using the app

About this app

Launched

May 25, 2016

Languages

English, French, and German

Works with

EasyPost, UPS, Royal Mail, Canada Post, Sendcloud, Australia Post

Built by ReturnZap

About ReturnZap

5.0 average rating

7 years building apps for the Shopify App Store

Support

Send a message

support@returnzap.com

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