Marketing | Customer support
Revamp CRM (Wholesale, Retail)

Revamp CRM (Wholesale, Retail)

by Revamp

A CRM to grow your eCommerce business (B2B or B2C)

3.2 of 5 stars(6 reviews)
Free plan available. 14-day free trial.
Add app

Customers Profiles

Everything about your B2B & B2C customers in place, including real-time sync of their orders, notes and tasks.

Enable the team to follow-up

Manage your sales team performance & follow-up tasks. Assign them customers, and different roles & permissions.

Email

Send personalized & timely email campaigns or email sequences and keep the customer relation strong.

About Revamp CRM (Wholesale, Retail)

Active product development and support

  • Check our latest product updates on our website
  • Great reviews on Capterra, G2Crowd, SoftwareAdvice, FinancesOnline, Crozdesk and fitsmallbusiness
  • Contact us at help@revampcrm.com and we will be glad to help and provide one-on-one demo
  • Award winning: won Expert's choice, Best free trial and Great user experience awards from FinancesOnline.

Organize Customers Profiles (Full B2B & B2C eCommerce CRM):

  • Get a real-time 360 degrees view of your customers, and have a central place for their orders, tasks, and notes directly their profile.
  • Fix & merge duplicate records.
  • Two-way Tag sync with Shopify.
  • Integration with Zapier

Segment

  • Revenue generating segments e.g. loyal, recent, inactive, one-time, bought a product or a category, has a tag.
  • Pre-built segments and 40+ criteria to segment your customer based on their purchase behavior, then easily export them.

Sell

  • Manage your sales team performance & follow-up tasks. Assign them customers, and different roles & permissions.
  • For your B2B & wholesale business, you will be able to manage your team performance, tasks, sales and automate your day-to-day operations.
  • In-depth analysis and breakdown of your revenue & lost revenue (e.g. abandon carts, cancelled orders), your best customers (RFM and more), plus Sales channels and Ad campaigns Analysis.
  • Reduce manual tasks by filling the gaps between processes that power your business
  • Automate Common Tasks: tagging, adding notes, sending emails and more

Email (Send immediate & scheduled newsletters, or drip campaigns):

  • Personalize and send timely automated email marketing campaigns
  • Cross-sell and up-sell with powerful Product Recommendations
  • Use our pre-built Campaigns and Automations to reach your cart abandoners, win-back offers, product reviews and friend referrals to help you increase retention and sales.
  • An Automation workflow allows you to create a series of emails (or steps) that are sent to your customers based on the trigger criteria and schedule you set.
  • For example, automatically send emails to customers after they buy specific products and ask for a review or suggest other products they may like. Or create a campaign to target those who spent more than say $200.

Book a demo

  • Through our website > Book a demo (in the top bar)
  • Contact us at help@revampcrm.com and we will be glad to help and provide one-on-one demo

Integrates with

  • harvest,
  • freshbooks,
  • freshdesk,
  • G Suite,
  • wufoo,
  • zapier

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Basic

Free

  • Real-time sync with Shopify

  • Analytics & Reports

  • B2B (wholesale) & B2C CRM

  • Customer Segmentation

  • Team Follow-up

  • 250 Customers

  • 2 Users

Plus

$12/month

  • Everything in Basic, and

  • Unlimited customers

  • 80+ Integrations

  • Pricing per user

Pro

$19/month

  • Everything in Plus, and

  • Email Campaigns

  • 5000 email credits

  • Automate tasks & ideas (including refill scenarios)

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
3.2 of 5 stars
 Based on 6 reviews

  • 5 of 5 stars
    33% of ratings are 5 stars
    (2)
  • 4 of 5 stars
    17% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    17% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    33% of ratings are 1 stars
    (2)
View all 6 reviews

Most recent reviews

VapeRanger Wholesale

Rating
5 of 5 stars
Posted
September 26, 2019

Extremely useful, great oversights and a powerhouse for b2b customer management. Revamp staff have been incredibly timely in their responses and bug fixes. It is a breath of fresh air to work with such a great team!

Flirties

Rating
1 of 5 stars
Posted
July 15, 2017

BEWARE!!

We were looking for a reliable CRM system, BUT we never even got to trial the app properly as there was too many problems and bugs and the customer service is terrible and non existant (apart from snotty mails).
Since deleting the app we are getting 10 mails per hour and we have requested to be removed from their list but no reply and the harassment continues (no surprise).

Wildmant

Rating
4 of 5 stars
Posted
May 9, 2017

I am currently in a trial period and i will definitely be getting the paid version. I really wanted a CRM that works with my shopify customers and their purchases. I am able to target people based one what they purchased and i can see an overview of my client's history. It really is a good blend of a CRM and Newsletter system.

With anything new, there are plenty of questions. I had the pleasure to work with Marina with their support team. She was there with live chat and was able to quickly answer my questions.

If you are a Shopify driven business on a budget, this product is a great solution!

View all reviews