QuickBooks Desktop Connector

The people on the phone are VERY nice but the app simply does not work properly. It doesn't want to connect and if you fiddle with it long enough it will connect and then it won't let you close QuickBooks. I have made many phone calls and gotten nowhere. I'm sure if someone who knew what they were doing would just take charge it could be fixed and probably would be a great app. As it stands it's worse than useless. Using it only messes everything up. I hope they fix it by the time Intuit discontinues POS in October. Overwise we are screwed.