Cart Upsell—Slide Cart Drawer

Dear The Creators Academy,

We sincerely apologize for the trouble you experienced with the automatic 5% discount, leading to financial loss and frustration. We understand how crucial every aspect of your business is, and we regret any inconvenience caused.

It seems there was a misunderstanding regarding our app's features. In early July, we introduced an update to enhance our app by integrating Shopify's discount function. Our new feature ensures that only the discounts you enable in our app appear in your discount section. The previous version allowed the creation of multiple discounts at runtime, which we aimed to simplify with this update.

The automatic discount issue occurred because some of our widgets were enabled with default discount settings. We apologize for not making this clearer and for any confusion it caused.

We deeply regret that this misunderstanding led to a negative experience for you. Our goal is to provide tools that enhance your store's performance and make your job easier, not harder. We are truly sorry for any stress or difficulty this has caused.

We are committed to helping you resolve this issue and ensuring your satisfaction with our app. Please contact us directly at salemaxsupport@gminfotech.net so we can assist you promptly and make things right. Your feedback is incredibly valuable, and we hope you will give us the chance to improve your experience and consider updating your review once your issues are resolved.

You can revise your review using this link:

https://apps.shopify.com/sale-max-upsell-cross-sell#modal-show=WriteReviewModal

Your support and understanding mean the world to us. We are here to assist you and ensure your success with our app.

Thank you for your understanding and patience..