Jaka Affiliate Marketing

I have tried to set up this seemingly simple app. I am by no means tech savvy, but I am not an idiot. I have two affiliates that are waiting to be approved and every time I took the approved button and never accept it. I’m not sure how people are actually getting in touch with customer service because it does not matter what time I try to contact them. No one is over there. You definitely get what you pay for because this is free and I have received nothing.