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Reviews (229)
Asking their help, they asked me to show them our website. Are you kidding me? And their answers are always passive aggressive. I do not recommend this scam app
Dear,
I’m Elle from Mageplaza Support Team. Thank you for sharing your feedback. I’m truly sorry for the frustration you’ve experienced. Your satisfaction is very important to us, and we’re here to make things right.
When we requested your website URL, it was solely to ensure we didn’t mistakenly make changes to another site. However, it seems our staff’s explanation may not have been clear, and I sincerely apologize if this came across as unhelpful or disrespectful.
Regarding your request, it was resolved. If there are any other concerns or issues, I’d love to assist you further. Could you let me know a convenient time to discuss them? My goal is to ensure the app not only meets but exceeds your expectations.
Your feedback helps us improve, and we hope we can turn this experience around for you. Please don’t hesitate to reach out to us directly if you need further assistance.
Best regards,
Elle