Reviews (41)
Because I couldn't block the IP, I didn't use the app for one month. I didn't use the app for the next two months, but I was still charged for two consecutive months. I made a claim but didn't receive a response. You guys are robbers. Please give me my money back. Everyone, be careful not to use this app.
This is a completely misleading, and false review.
You installed our app on April 4 and chose the $3.99 Premium Plan yourself, so it’s completely reasonable that Shopify charged you two months of fees.
Secondly, during the two months you were using the app, you never contacted us even once. You could have canceled your subscription at any time during those two months, but you never reached out, and we had no idea there was any issue until you suddenly contacted us two months later requesting a refund — without giving any reason, only saying something puzzling like “I didn’t use your app, why am I being charged.” Since you said you didn’t use our app, why would Shopify charge you and still allow you to leave a review? Moreover, you configured settings in the app to block certain countries and IP addresses — it’s not true that you didn’t make any configuration.
Even so, out of support for new sellers, we refunded your two months’ fees in two separate transactions ON THE SAME DAY you contacted us (June 5), even though we had every right not to. In return, however, you responded by repeatedly insulting our customer service staff and leaving this false review after receiving your refund.