Opus Cart Upsell Cart Drawer

Thank you for your feedback, and we’re truly sorry to hear about the experience you had with our support. We always strive to provide timely and helpful assistance to all merchants.

Currently, our support team is available during two main timeframes: 9:00 AM–6:00 PM and 2:00 AM–6:00 AM (GMT+7), and while we do our best to respond as promptly as possible within these windows, we understand that delays can be frustrating. We’re actively working on extending our coverage so that we can better support merchants in all time zones.

In this case, once your message reached us during our working hours, our team responded promptly and was able to help resolve the issue. We hope everything is running smoothly now.

We genuinely value your feedback, and we’d truly appreciate any further thoughts you may have on how we can serve you better. Thank you again for giving us the opportunity to improve.