Reviews (5)
works ok but not perfect. You can't make return labels with one click without creating a shipping label, you will have a to pay for 2 or create a return label by hand. The app also sets the notify customer parameter on 0, which means that your customers won't get a shipping notification anymore when their order is fulfilled. That is more important than you think, a lot of customers will come and complain about not receiving an update or tracking code.
Hi Pretty In Pink,
Thanks for taking the time to share your feedback.
We completely understand your comments about the return label workflow and the Shopify fulfilment notifications.
At the moment, creating a return label is tied to the shipment creation flow in the app. We can see how being able to create a return label directly from an existing shipment would be much more convenient, and we've passed this suggestion on to our product team. However, you only have to pay for the labels that you actually use.
As for customer notifications, the app currently works this way to prevent customers from receiving a shipping notification before a parcel has actually been handed over to DHL. That said, we understand that different merchants have different preferences, so we appreciate you bringing this to our attention.
Thanks again for your feedback. Input like this helps us continue improving the DHL eCommerce Shopify app.
Kind regards,
Team DHL eCommerce
