Reviews (26)
The app does its core job reliably - invoices are generated quite well, and for a standard B2C store that is likely all you need.
Two things to be aware of before you sign up.
Support speed: when invoice generation fails, you need an answer the same day. A guaranteed fast response is only available on the 49€/month plan, which is hard to justify if you need one quick answer a month. The team is planning an in-app view showing which orders had generation issues and why, which should reduce the need to write in at all.
B2B: if you sell to businesses, the app is simpler than you might expect. Business customers usually create their account first and expect to enter their VAT number and billing address there - but the customer account has no VAT number field, and invoices cannot be downloaded from it either. So business billing details end up being added or corrected manually on every order.
That said, the team has been open and honest in communication about what they can and cannot build, which counts for a lot - so I am hopeful this gets addressed.
Overall: solid for B2C invoicing, worth checking the details first if B2B is a meaningful part of your business.
Thank you for the honest feedback — I'm sorry the experience hasn't been what you expected from us.
On support: we went back through our full ticket history with you, and every message you sent has been answered. That said, answering isn't the same as answering fast enough — and on a day when your shipping depends on it, our response time clearly wasn't good enough. I'm sorry for that.
On the app not working: outages like this are not normal for us and we take them seriously. If you can reply to our last email with the dates and order numbers, we'll trace exactly what happened on our side and tell you honestly what went wrong.
Two things on the features you mentioned:
– Customers can download their invoices from their account — we have a snippet for this and we're happy to install it for you, it takes a few minutes.
– Pro-forma invoices from draft orders is a real gap today. It's a fair request and we've added your case to it; I'll come back to you personally when we have something concrete.
We're a small team and we read every word of this. I'd genuinely like the chance to fix it — just write back to us and I'll take it from there.
