Reviews (4)
Don't waste your time with Fulfillment Lab. In my experience working with them, at least 10% of orders on a monthly basis are incorrect, shipped late, or do not contain all items in an order. Working with their customer service teams is like pulling teeth and when they do respond they're usually very rude. They also botched a product launch of ours by failing to inventory items sent them for over a month. Completely mismanaged on the CS side and led by sales people who will say anything to close a contract, even if they actually can't promise what they communicated. Go with SaltBox or self-fulfill.
We take every review seriously, but this review does not accurately reflect the history of this account. The reviewer acquired the business after the relationship with The Fulfillment Lab had already been established and was not involved in most of the period described. We ultimately made the decision to end the relationship and worked with the customer to transition their inventory out of our facility. We have detailed operational records regarding fulfillment accuracy, shipping performance, inventory receiving, and support interactions that differ significantly from several factual claims made in this review. We encourage prospective clients to evaluate our overall track record and speak with us directly if they have any questions.
