Kandid: ChatGPT For E‑commerce

Kandid AI has significantly elevated our customer-experience stack at SkinInspired. The platform delivers high-fidelity responses, understands complex skincare queries, and mirrors our dermatologist-led brand voice with impressive precision. Operationally, it has streamlined our support flow, reduced manual intervention, and improved first-response resolution across key touchpoints.

What stands out is the system’s contextual intelligence — it adapts to ingredient-level questions, regimen guidance, and product recommendations without diluting brand accuracy. The onboarding was seamless, the interface is intuitive, and their team is proactive in refinement and training cycles.

Overall, Kandid AI has become a dependable CX enabler for us, driving both efficiency and customer satisfaction. Highly recommended for brands seeking scalable, intelligent, and brand-aligned conversational automation.