Koin Cashback & Store Credit

Hi team,we’re truly sorry for the frustration.

Your message reached us outside our support hours, so our response took a bit longer than usual.

Regarding the issue you mentioned about the “pending” status, I’d like to clarify that this is expected behavior. It occurs when orders haven’t been fulfilled yet and is designed to ensure transactions are processed at the correct time. That said, if this doesn’t match what you expected, we’d be more than happy to help review and adjust the logic with you.

We’d really appreciate the chance to continue the conversation and support you properly. We hope to hear from you soon.