Reviews (167)
paid basic type USD9.99/month, 5 languages can be chosed, they only can translate 1-14%， others need credit, There are 50 products in our store, they charge by words for translate, need to buy credit, If I want to translate full of our website with 5 languages, I need at least 25000000 credits, USD1=1000 credits, I need USD2500 for translate only 5 languages, it is stupid app
Thank you for your feedback. We’d like to clarify a few points for merchants considering Locales.ai.
The Basic plan includes **10,000 credits**. Additional credits are only required when the amount of content being translated exceeds the included usage. Credit consumption is based on the actual amount of content and the target language, with approximately **1–3 credits per translated word depending on the language**.
For this reason, the amount of credits required cannot be determined simply by saying that a store has 50 products. It depends on the actual amount of text contained in those products and the other store content being translated.
We’re also concerned that the figures stated in this review may be misleading. The claim of needing **25,000,000 credits ($2,500)** for a store with 50 products does not correspond to the credit calculation used by Locales.ai. Before a translation is started, the app clearly shows the content to be translated and the estimated credit usage, so merchants can see the expected cost before committing to the translation.
There is no requirement to purchase $2,500 worth of credits or to proceed with a translation after seeing the estimated usage. Merchants can review the estimate first and decide whether Locales.ai is suitable for their store.
We welcome genuine feedback about our pricing and product, but we believe it is important that the information presented in a review accurately reflects how the app and its pricing work.
